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Customer Service Representative

2 months ago

Cleveland, Tennessee, United States AppliancePartsPros Full time
About Us

At AppliancePartsPros, we pride ourselves on delivering exceptional customer service and creating a positive work environment. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. We foster a culture where our employees interact like family, friends, and teammates, prioritizing customer loyalty, team building, and strong company culture.

Job Summary

We are seeking a qualified Customer Service Representative to join our Call Center team. As a key member of our team, you will be responsible for providing excellent customer service, resolving customer inquiries, and working collaboratively with our team to achieve our goals.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with our team to achieve sales and customer satisfaction goals
  • Analyze customer needs quickly and efficiently
  • Stay up-to-date on Appliance Parts knowledge and product information
  • Utilize strong communication and problem-solving skills to resolve customer issues
Requirements
  • 2 years of customer service experience required
  • Call Center experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility to work weekends and varied schedules
Perks
  • Competitive salary and annual performance bonuses
  • 100% paid Medical/Dental/Vision benefits
  • Paid vacation and sick time
  • Paid company holidays
  • Catered monthly lunch and quarterly themed parties
  • Sunny, casual, and creative office environment

We are an Equal Employment Opportunity employer and do not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, or status as a disabled veteran or veteran of the Vietnam era. Applicants must be able to pass a drug screening and background investigation.