Customer Service Representative

2 weeks ago


Cleveland, Tennessee, United States Five Star Call Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers, resolving issues, and exceeding customer satisfaction expectations.

Key Responsibilities
  • Manage large volumes of inbound and outbound calls in a timely and efficient manner
  • Follow established communication scripts to handle customer inquiries and concerns
  • Identify customer needs, clarify information, and provide solutions and alternatives
  • Access company and client resources to accurately handle customer calls
  • Upsell products and services when opportunities arise
  • Be available at your workstation, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
Requirements
  • Previous 3-6 months customer service or customer support experience preferred
  • Basic computer skills and ability to learn new software quickly
  • Strong phone and verbal communication skills, along with active listening
  • Ability to type 20-25 words per minute accurately
  • Must be 18 years of age
  • A background check will be required
Benefits
  • Starting pay - $14/hour, plus shift differential
  • Work hours - Shifts between 8:00am-10:00pm (EST); Work Days - Mon-Fri & Every Other Weekend
  • Paid Training - typically 1-3 days in length
  • Temporary position, 20-40 hours per week; potential for regular FT or PT employment pending attendance and performance

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and requirements of the job.



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