Ecommerce Customer Service Director
4 days ago
We are seeking an experienced Ecommerce Call Center Leader to join our team at Ryze Agency. The ideal candidate will have a strong background in Ecommerce customer service, a proven track record in team leadership, and a passion for improving customer experiences.
This is a working leadership position to support a team dedicated to providing exceptional support to our online customers.
Key Responsibilities- Customer Experience: Develop and implement strategies to enhance customer satisfaction, ensuring a consistent and high-quality experience across all channels.
- Issue Resolution: Handle escalated customer inquiries and complaints, providing effective solutions while maintaining high levels of customer satisfaction.
- Reporting & Analysis: Generate reports on call center performance, customer feedback, and team productivity, using data to drive decisions and improvements.
- Team Leadership: Train, support and mentor a high-performing team of call center agents, fostering a positive and productive work environment.
- Strong understanding of Ecommerce operations, customer service metrics, and industry trends.
- Exceptional communication, leadership, and problem-solving skills.
- Proficiency in call center software and CRM systems relevant to Ecommerce.
- Ability to analyze data effectively and implement actionable strategies for improvement.
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plan.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
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Ecommerce Director
1 week ago
Fort Lauderdale, Florida, United States MSI Recruiting Full timeEcommerce Director Job DescriptionMSI Recruiting is seeking an experienced Ecommerce Director to lead the strategic direction and execution of our e-commerce platform. The ideal candidate will have a proven track record in driving revenue growth through e-commerce strategies and loyalty programs.Key Responsibilities:Develop and execute e-commerce strategies...
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Ecommerce Director
4 days ago
Fort Lauderdale, Florida, United States MSI Recruiting Full timeThe VP of eCommerce is a key leadership role at MSI Recruiting that drives the strategic direction and execution of our e-commerce platform while delivering superior customer service and care. A successful candidate will develop objectives and initiatives to ensure all Ecommerce site functions are executed flawlessly and aligned with the mission, vision, and...
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Ecommerce Director
4 weeks ago
Fort Lauderdale, Florida, United States Nmble Full timeAbout the RoleNmble is seeking an experienced Ecommerce Manager to lead our digital commerce efforts. As a key member of our team, you will be responsible for driving sales growth, improving customer experience, and optimizing our Shopify site.Key ResponsibilitiesEcommerce ExperienceDevelop and execute ecommerce strategies across multiple channels, including...
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VP of Ecommerce and Customer Experience
1 week ago
Fort Lauderdale, Florida, United States Coldwater Creek Full timeAbout the RoleColdwater Creek is seeking a highly experienced VP of Ecommerce and Customer Experience to drive the strategic direction and execution of our e-commerce platform while delivering superior customer service and care.This key leadership role will develop objectives and initiatives to ensure all Ecommerce site functions are executed flawlessly and...
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VP Ecommerce and Customer Care Leader
2 weeks ago
Fort Lauderdale, Florida, United States Coldwater Creek Full timeAbout the RoleColdwater Creek is seeking a visionary leader to drive the strategic direction and execution of our e-commerce platform while delivering superior customer service and care. As the VP, Ecommerce and Customer Care, you will develop objectives and initiatives to ensure all Ecommerce site functions are executed flawlessly and aligned with the...
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VP Ecommerce and Customer Care Leader
2 weeks ago
Fort Lauderdale, Florida, United States Coldwater Creek Full timeAbout the RoleColdwater Creek is seeking a highly skilled and experienced VP Ecommerce and Customer Care to lead our digital commerce and customer service efforts. As a key member of our leadership team, you will be responsible for driving the strategic direction and execution of our e-commerce platform, delivering superior customer service and care, and...
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Customer Service Director
2 weeks ago
Fort Lauderdale, Florida, United States The Palace Full timeJob OverviewThe Palace is seeking a visionary leader to drive customer satisfaction and excellence in our resident service offerings. As the Director of Customer Service, you will lead a high-performing team and collaborate with cross-functional teams to ensure seamless resident interactions across all touchpoints.Key Responsibilities:Lead, mentor, and...
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Ecommerce Product Engineering Lead
4 weeks ago
Fort Lauderdale, Florida, United States Carnival Corporation Full timeJob DescriptionAt Carnival Corporation, we're seeking an exceptional Ecommerce Product Engineering Lead to join our team in Fort Lauderdale. As a key member of our digital product development organization, you'll be responsible for leading and overseeing the development, testing, and deployment of our digital platform.Key Responsibilities:Oversee the...
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Ecommerce Product Engineering Lead
4 days ago
Fort Lauderdale, Florida, United States Holland America Group Full timeJob DescriptionAt Holland America Group, we're seeking an exceptional Ecommerce Product Engineering Lead to join our team. As a key member of our digital product engineering team, you'll be responsible for leading the development, testing, and deployment of our digital platform. Your expertise will drive innovation and technical strategy for our guest-facing...
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Ecommerce Product Engineering Lead
4 days ago
Fort Lauderdale, Florida, United States Holland America Group Full timeJob DescriptionWe are seeking an experienced Ecommerce Product Engineering Lead to join our team at Holland America Group. As a key member of our digital product development team, you will be responsible for leading and overseeing the development, testing, and deployment of our digital platform. This includes leading digital innovation and technical strategy...
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Ecommerce and Digital Marketing Specialist
5 days ago
Fort Lauderdale, Florida, United States ACR Electronics Inc Full timeJob SummaryA successful candidate will carry out a cross-functional role with initiatives across our e-commerce, advertising, and marketing departments. This individual will support management as it relates to the day-to-day operations of the eCommerce and performance marketing team.Duties and ResponsibilitiesAssist in the e-commerce channel management,...
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Product Manager
1 week ago
Fort Lauderdale, Florida, United States Carnival Cruise Line Full timeAbout the RoleWe are seeking an experienced Ecommerce Product Manager to join our team at Carnival Cruise Line. As a Product Manager, you will be responsible for overseeing the product strategy, roadmap, and execution within a key product domain. You will lead a team of 8-10 professionals, ensuring alignment with business goals, customer needs, and market...
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Ecommerce Product Engineering Lead
4 days ago
Fort Lauderdale, Florida, United States Holland America Group Full timeJob Title: Ecommerce Product Engineering LeadAbout the Role:We are seeking an experienced Ecommerce Product Engineering Lead to join our team at Holland America Group. As a key member of our digital product engineering team, you will be responsible for leading the development, testing, and deployment of our digital platform. Your expertise will be crucial in...
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Senior Site Merchandising Director
1 month ago
Fort Lauderdale, Florida, United States Chewy Full timeOur Opportunity: Chewy is seeking a highly skilled Senior Site Merchandising Director to drive the growth of our private brands business. This role will be responsible for developing and executing site merchandising strategies that deliver exceptional customer experiences and drive sales. Key Responsibilities: Develop and implement site merchandising...
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Customer Service Director
1 month ago
Fort Lauderdale, Florida, United States iraLogix Full timeTransforming Retirement Savings with Exceptional ServiceAt iraLogix, we're revolutionizing the way people save for retirement by providing cutting-edge technology-driven solutions. As a rapidly growing leader in the financial services industry, we're seeking a talented Customer Care Manager to join our team.About the RoleAs a Customer Care Manager, you'll be...
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Customer Service Director
4 weeks ago
Fort Lauderdale, Florida, United States iraLogix Full timeCustomer Care ManagerAt iraLogix, we're revolutionizing the way people save for retirement by providing cutting-edge technology-driven solutions to the Retirement and IRA industry. As a rapidly growing leader in the financial services world, we're seeking a highly skilled Customer Care Manager to join our team.Key Responsibilities:Lead a team of customer...
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Surgical Services Director
4 weeks ago
Fort Lauderdale, Florida, United States Next GenHealth Staffing Full timeJob Title: Registered Nurse Director - Surgical ServicesNext GenHealth Staffing is seeking a highly skilled and experienced Registered Nurse Director to lead our Surgical Services Department.Job Responsibilities:Lead the perioperative team in providing safe and effective patient care while managing departmental operations.Identify and implement solutions to...
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Aviation Customer Service Director
4 weeks ago
Fort Lauderdale, Florida, United States Skyservice Business Aviation Full timeJob Title: Aviation Customer Service ManagerJob Summary:We are seeking an experienced Aviation Customer Service Manager to join our team at Skyservice Business Aviation. The successful candidate will be responsible for overseeing customer service employees and performance, providing support for customers and employees, and handling complex customer service...
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Director of Services
2 weeks ago
Fort Lauderdale, Florida, United States Marriott Full timeJob SummaryAs a Director of Services at Marriott, you will be responsible for managing housekeeping functions and staff to ensure property guest rooms, public space, and employee areas are clean and well-maintained. This role involves directing and working with the team to successfully execute all housekeeping operations, striving to continually improve...
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Customer Service Representative
1 week ago
Fort Lauderdale, Florida, United States YMCA of South Florida Full timeJob SummaryThe YMCA of South Florida is seeking a highly motivated and customer-focused Membership Services Representative to join our team. As the face of the YMCA, this individual will be responsible for providing exceptional service to members and non-members, ensuring a positive experience at our facilities.Key ResponsibilitiesMember Services: Welcome...