Ecommerce Customer Service Director

4 days ago


Fort Lauderdale, Florida, United States Ryze Agency Full time
Job Overview

We are seeking an experienced Ecommerce Call Center Leader to join our team at Ryze Agency. The ideal candidate will have a strong background in Ecommerce customer service, a proven track record in team leadership, and a passion for improving customer experiences.

This is a working leadership position to support a team dedicated to providing exceptional support to our online customers.

Key Responsibilities
  • Customer Experience: Develop and implement strategies to enhance customer satisfaction, ensuring a consistent and high-quality experience across all channels.
  • Issue Resolution: Handle escalated customer inquiries and complaints, providing effective solutions while maintaining high levels of customer satisfaction.
  • Reporting & Analysis: Generate reports on call center performance, customer feedback, and team productivity, using data to drive decisions and improvements.
  • Team Leadership: Train, support and mentor a high-performing team of call center agents, fostering a positive and productive work environment.
Qualifications
  • Strong understanding of Ecommerce operations, customer service metrics, and industry trends.
  • Exceptional communication, leadership, and problem-solving skills.
  • Proficiency in call center software and CRM systems relevant to Ecommerce.
  • Ability to analyze data effectively and implement actionable strategies for improvement.
What We Offer
  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health, dental, and retirement plan.
  • Opportunities for professional development and career advancement.
  • A collaborative and innovative work environment.

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