Customer Service Representative

3 weeks ago

Honolulu, Hawaii, United States Whole Foods Market Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Whole Foods Market. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, leading processes supporting the checkout experience and grocery delivery & pickup at your assigned store, and driving safety, quality of outbound online orders, and team productivity.

Key Responsibilities:

  • Deliver outstanding customer service and hold team members accountable for delivering exceptional customer experiences.
  • Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor in-store and online customer flow, assign customer service-related and online order completion tasks, and balance the needs of all customers.
  • Seek awareness of relevant competitors and industry trends.
  • Ensure an effective and efficient response to customer questions, requests, and/or concerns.
  • Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
  • Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain team member safety and security standards.
  • Ensure compliance with relevant regulatory rules and standards.
  • Develop, coach, mentor, and motivate team members in a manner that sustains a high-performing team and minimizes turnover.

Requirements:

  • 12+ months retail experience
  • Ability to perform task management, balancing dynamic customer flows
  • Strong analysis skills to root cause underperformance
  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Capable of teaching others in a positive and constructive manner
  • Proficient with email, Microsoft Office, and operations-related applications

Physical Requirements/Working Conditions:

  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching
  • Exposure to FDA-approved cleaning chemicals
  • Exposure to temperatures 90 degrees Fahrenheit
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Compensation and Benefits:

The wage range for this position is $16.50 - $22.85 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

Equal Employment Opportunity:

Whole Foods Market provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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