Customer Service Specialist

3 weeks ago


Rochester, Michigan, United States The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfield Full time
Job OverviewThe Phillip Charles Group is seeking a highly skilled Customer Service Specialist to join our team in the Metro Detroit area. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring timely order fulfillment.

In this role, you will work closely with customers to resolve inquiries and issues, while also processing high-volume orders accurately and efficiently.

You will leverage your strong communication skills and problem-solving abilities to provide personalized support to customers, from initial contact to order completion.

We are looking for a dedicated and results-driven professional who can work effectively in a fast-paced environment and meet deadlines.

This is a direct-hire opportunity with a salary range of $38,000 - $45,000 based on experience.

Key Responsibilities
  • Servicing a diverse group of customers ranging from large furniture manufacturers to independent design studios throughout North America.
  • Handling customer inquiries and entering high volumes of incoming orders.
  • Providing information to clients on various products offered.
  • Following up on orders awaiting approval and payment.
  • Supporting Outside Sales Representatives with customer-related issues and opportunities.
  • Retrieving orders that come in via fax, email, or telephone.
  • Working closely with the warehousing team to expedite orders and ensure they are being processed.
  • Troubleshooting problems with orders.
Requirements
  • High School Diploma Required
  • College degree or some college preferred
  • Previous experience with inside sales, order entry required
  • Experience working with ERP systems
  • Manufacturing or Distribution experience required
  • Ability to work in a fast-paced environment
Benefits
  • Professional Work Environment
  • Medical, Vision & Dental Benefits
  • Bonuses twice a year
  • Profit Sharing
  • 401K w. company match
  • Generous PTO program


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