Store Operations Manager
2 weeks ago
The role of a Store Operations Manager is pivotal in fostering a motivated team, ensuring customer satisfaction, and driving business growth with integrity.
Position SummaryThis professional-level sales and management position is responsible for overseeing various functions within the store. The ideal candidate will possess a solid understanding of store operations, automotive systems, and parts knowledge, along with the capability to identify, troubleshoot, and assist with projects for do-it-yourself (DIY) customers.
Key Responsibilities- Achieve overall sales targets and service objectives for the store.
- Develop and nurture relationships with professional customers while holding the team accountable for executing customer action plans.
- Oversee the selection, hiring, training, performance management, coaching, scheduling, and engagement of store team members.
- Ensure compliance with all inventory and operational standards.
- Coach team members to meet customer expectations, both DIY and professional.
- Fulfill manager-on-duty responsibilities, including coaching, task management, and safety protocols.
- Lead change management initiatives and promote a diverse and respectful environment for customers and team members.
- Provide DIY services such as battery installation and wiper blade replacement.
- Assist district or regional management with additional functions as needed.
- Excellent communication skills.
- Ability to locate and stock parts efficiently.
- Knowledge of safety protocols.
- Willingness to obtain ASE P2 certification or equivalent.
- Proficient in advanced parts lookup and sourcing.
- Capability to execute and train on operational processes and procedures.
- Ability to analyze profit and loss statements.
- Strong recruitment and team development skills.
- Ability to build and maintain relationships with professional customers.
- Working knowledge of automotive systems is preferred.
- Effective communication in English; Spanish is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong analytical skills for reviewing business reports.
- Flexibility to work various shifts, including evenings and weekends.
A minimum of 2-3 years of experience managing a team in a fast-paced retail environment is preferred, along with a proven track record of managing profitability and demonstrating strong business acumen.
EducationA high school diploma or GED is required; a Bachelor's degree in business or a related field is preferred.
Physical DemandsThis position requires frequent walking or standing, as well as the ability to lift and move items weighing up to 50 pounds regularly and up to 100 pounds occasionally.
Work EnvironmentWhile primarily working indoors, occasional outdoor tasks may expose the employee to various weather conditions. The noise level is typically moderate.
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