Store Operations Manager

2 weeks ago


New Orleans, Louisiana, United States Smoothie King (SKFI) Full time

Position Overview

We are seeking a dedicated General Manager to become a key representative of our brand at Smoothie King (SKFI). In this pivotal role, you will be tasked with creating a supportive environment that encourages teamwork among the store staff, while maintaining a steadfast commitment to operational excellence. The General Manager will play a crucial role in enhancing the team's capabilities to deliver the 'Smoothie King Experience' for both employees and customers, developing effective strategies to drive positive results while balancing various corporate objectives, with a focus on strategic, operational, and leadership excellence.

Key Responsibilities

Leadership Duties:

  • Responsible for recruiting, interviewing, hiring, and training team members at the individual contributor level.
  • Oversees the daily operations and workflow of the team.
  • Conducts timely and constructive performance evaluations.
  • Manages disciplinary actions and terminations in line with company policies.

Required Qualifications

    • High school diploma is mandatory; an associate or bachelor's degree in business, hospitality management, or a related field is preferred.
    • A minimum of 2 years of experience in a managerial or supervisory role within a restaurant or similar retail customer service environment.
    • Possession of a valid driver's license and proof of adequate car insurance.
    • Basic proficiency in computer applications (Microsoft Word, Excel, and general POS systems).
    • Familiarity with OSHA, EEOC, and other federal and state regulations, as well as local laws.
    • ServSafe Certification is required.
    • A personal interest in health and fitness is advantageous.

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