Spa Operations Manager

4 weeks ago


Atlantic City, New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time

Job Title: Spa Operations Manager

Job Summary:

We are seeking a highly skilled Spa Operations Manager to join our team at the Hard Rock Hotel and Casino Atlantic City. As a key member of our spa team, you will be responsible for ensuring a positive spa experience for our guests, resulting in repeat visits and increased sales of our products and services.

Key Responsibilities:

  • Maintain all necessary licenses and ensure all associates have required licenses and certifications.
  • Model discretion and confidentiality regarding guest information and shared conversations.
  • Oversee daily work assignments, performance, and guest interaction of spa employees.
  • Ensure adequate staffing to meet guest satisfaction, spa safety, and cleanliness standards.
  • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
  • Prepare and process daily reports, highlighting trends and significant points to department management.
  • Order supplies, inventory, and set up retail displays to attract guest attention and increase sales.
  • Develop new ideas to promote additional revenue generation.
  • Demonstrate a commitment to responsible gaming and responsible alcohol service by discreetly notifying management of concerns and observations.
  • Maintain a clean, safe, and hazard-free work environment.
  • Follow all safety guidelines and procedures outlined in company standards.
  • Select, train, coach, counsel, appraise, and retain direct reports who consistently perform actions and behaviors that reinforce the company's mission and values.
  • Perform general administrative duties.

Qualifications:

  • High School Diploma or equivalent, along with three to five years of customer service/guest relations experience or an equivalent combination of education and experience.
  • Prior supervisory experience of at least three years, along with prior luxury spa leadership experience of at least one year.
  • A four-year degree in Hospitality Management is preferred.


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