Spa Operations Manager
4 weeks ago
Job Title: Spa Operations Manager
Job Summary:
We are seeking a highly skilled Spa Operations Manager to join our team at the Hard Rock Hotel and Casino Atlantic City. As a key member of our spa team, you will be responsible for ensuring a positive spa experience for our guests, resulting in repeat visits and increased sales of our products and services.
Key Responsibilities:
- Maintain all necessary licenses and ensure all associates have required licenses and certifications.
- Model discretion and confidentiality regarding guest information and shared conversations.
- Oversee daily work assignments, performance, and guest interaction of spa employees.
- Ensure adequate staffing to meet guest satisfaction, spa safety, and cleanliness standards.
- Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
- Prepare and process daily reports, highlighting trends and significant points to department management.
- Order supplies, inventory, and set up retail displays to attract guest attention and increase sales.
- Develop new ideas to promote additional revenue generation.
- Demonstrate a commitment to responsible gaming and responsible alcohol service by discreetly notifying management of concerns and observations.
- Maintain a clean, safe, and hazard-free work environment.
- Follow all safety guidelines and procedures outlined in company standards.
- Select, train, coach, counsel, appraise, and retain direct reports who consistently perform actions and behaviors that reinforce the company's mission and values.
- Perform general administrative duties.
Qualifications:
- High School Diploma or equivalent, along with three to five years of customer service/guest relations experience or an equivalent combination of education and experience.
- Prior supervisory experience of at least three years, along with prior luxury spa leadership experience of at least one year.
- A four-year degree in Hospitality Management is preferred.
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