Retail Experience Manager

6 days ago


Albany, New York, United States Burlington Stores Full time

About the Position

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We are seeking a Retail Experience Manager to join our team. As a key member of our front-end team, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service.

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Job Summary

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In this role, you will be responsible for modeling company core values, philosophy, and back of house standards for the rest of the receiving team. You will drive improvement of friendliness, speed of checkout, and customer feedback surveys, and maintain a customer-first focus.

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Responsibilities

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  • ">
  • Lead day-to-day customer service initiatives and inspire associates to provide exceptional customer service.">
  • Model company core values, philosophy, and back of house standards for the rest of the receiving team.">
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.">
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.">
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Requirements

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Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. The ability to lift and move boxes weighing 40 lbs or more is also necessary.

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The estimated salary for this role is $16 per hour. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.

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Work Environment

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Our stores are fast-paced environments where you will have the opportunity to interact with customers and create a positive shopping experience. You will be responsible for troubleshooting issues with registers and transactions, and maintaining a neat and orderly front end area.

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Benefits

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We offer a competitive wage, flexible hours, and an associate discount to our part-time associates. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.



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