Customer Experience Ambassador
4 days ago
We are seeking a skilled and enthusiastic Celebration Specialist to join our team at Nothing Bundt Cakes. As a key member of our bakery staff, you will play a crucial role in delivering exceptional customer service and creating memorable experiences for our guests.
**Job Summary:**
- Provide warm and welcoming service to all customers, ensuring a positive and enjoyable experience in our bakery.
- Offer creative solutions for unique celebratory occasions, utilizing your knowledge of our delicious cakes and products.
- Process orders efficiently and accurately, utilizing our point-of-sale system and inviting guests to join our Email Club for special promotions and rewards.
**Key Responsibilities:**
- Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm, following our Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
**Requirements:**
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
**Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
**Estimated Salary:** $18-$22 per hour, depending on location and experience. We offer competitive compensation and benefits, including opportunities for career growth and professional development.
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