Sales and Support Representative

4 days ago


Fullerton, California, United States AZ Sales Group Full time
About the Position: AZ Sales Group is seeking a results-driven Entry Level Customer Service Representative to join our team. In this pivotal role, you will drive business growth by engaging with customers, promoting our extensive range of products and services, and fostering long-term relationships. Through collaborative efforts with our cross-functional teams, you will gather valuable insights on customer preferences and experiences, informing strategic decisions to enhance overall performance.

Primary Responsibilities:
  • Conduct outbound calls to targeted markets, leveraging a consultative approach to deliver personalized sales recommendations.
  • Deliver exceptional customer service, addressing inquiries promptly and professionally to resolve issues.
  • Develop a comprehensive understanding of our company's operations and best practices, driving continuous improvement and knowledge sharing.
  • Work closely with the Customer Account Manager to optimize operational processes and reduce customer churn.
  • Engage in ongoing training and development, refining your skills through interactive coaching, webinars, and scenario-based training.

Required Qualifications: A bachelor's degree in a relevant field, combined with 1-2 years of experience in customer-facing roles. Strong leadership skills, a solution-focused mindset, and excellent communication abilities are critical for this position. Estimated salary: $55,000 - $70,000 per year.

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