Customer Service Operations Representative

2 weeks ago


miami, United States New Edge Associates a Talent Acquisition Firm Full time

Job Summary

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New Edge Associates a Talent Acquisition Firm is seeking a skilled Customer Service Operations Representative to provide exceptional customer support and service in a fast-paced call center environment.

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About the Role

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The ideal candidate will possess excellent communication skills, be proficient in conflict resolution, and have experience working in a similar role. Responsibilities will include responding to customer inquiries via phone, addressing concerns, and documenting interactions.

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Key Responsibilities

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  • Respond to customer inquiries via phone in a timely and professional manner">
  • Address customer concerns and provide solutions to enhance their experience">
  • Document customer interactions and maintain accurate records of communications">
  • Collaborate with team members to improve service processes and customer satisfaction">
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Requirements

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To be successful as a Customer Service Operations Representative, you should have at least two years of experience in a call center or banking setting, with a proven ability to handle calls per day effectively addressing inquiries and concerns. Additionally, strong problem-solving skills, a focus on resolving customer issues promptly, and proficiency in managing administrative duties related to customer interactions are essential.

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What We Offer

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New Edge Associates a Talent Acquisition Firm offers a competitive salary for this position, estimated around $45,000 - $60,000 per annum, depending on location. In addition to a base salary, we also provide benefits such as opportunities for professional growth and development, a dynamic work environment, and a collaborative team culture.

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About Us

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New Edge Associates a Talent Acquisition Firm is a leading recruitment agency dedicated to connecting top talent with innovative companies. Our mission is to deliver exceptional recruitment services that meet the unique needs of our clients.



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