Customer Service Representative
5 days ago
Seacoast Bank: Senior Teller Position
We are seeking a skilled and dedicated Customer Service Representative to join our team as a Senior Teller at Seacoast Bank. As a key member of our branch, you will be responsible for providing exceptional customer service while handling cash transactions and managing day-to-day operations.
Job Summary:
The successful candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply.
About the Role:
Responsibilities:
Process checks, cash, and negotiable instruments transactions in accordance with bank policies and procedures.
Ensure branch adherence to Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues to the next level of authority as needed.
Balances cash drawer daily and monitors own work for accuracy.
Fully utilizes and documents open and closed-ended questions to understand current and future financial goals of customers.
Match customer needs to Seacoast Bank products and services.
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Requirements:
High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Minimum of 12 months previous experience in retail sales and/or financial services preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
Salary: $45,000 - $60,000 per year, based on experience.
Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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