Customer Service Representative

5 days ago


Miami, Florida, United States Seacoast Bank Full time

Seacoast Bank: Senior Teller Position

We are seeking a skilled and dedicated Customer Service Representative to join our team as a Senior Teller at Seacoast Bank. As a key member of our branch, you will be responsible for providing exceptional customer service while handling cash transactions and managing day-to-day operations.

Job Summary:

The successful candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply.

About the Role:

Responsibilities:

  • Process checks, cash, and negotiable instruments transactions in accordance with bank policies and procedures.

  • Ensure branch adherence to Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.

  • Proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues to the next level of authority as needed.

  • Balances cash drawer daily and monitors own work for accuracy.

  • Fully utilizes and documents open and closed-ended questions to understand current and future financial goals of customers.

  • Match customer needs to Seacoast Bank products and services.

  • Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.

Requirements:

  • High School diploma or equivalent required.

  • Minimum of 12 months cash handling experience required.

  • Minimum of 12 months previous experience in retail sales and/or financial services preferred.

  • Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

  • Demonstrate excellent communication (written and verbal) and interpersonal skills.

  • Able to work independently and exercise a high degree of initiative.

Salary: $45,000 - $60,000 per year, based on experience.

Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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