Customer Service Representative
3 days ago
**Company Overview**
">About NextEra Energy, Inc.
">We are a leading clean energy company providing reliable and affordable electricity to millions of customers in Florida. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 through expanding solar capacity, increasing battery storage, and bringing new renewable energy opportunities to the state.
">**Job Summary**
">We are seeking a part-time Customer Service Representative to join our team at the FPL Lejeune Flagler Office in Miami, FL. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our valued customers.
">**Key Responsibilities**
">- ">
- Respond to customer requests, inquiries, or complaints">
- Assist with agency inquiries and Medical Essential Service Program (MESP)">
- Identify who will handle more complex calls">
- Transfer or refer sales leads accordingly">
- Use company's Predictive Dialer System as needed to contact customers regarding their past due accounts">
- Perform other job-related duties as assigned">
**Requirements**
">- ">
- High School Grad / GED">
- Experience: 0+ years">
**Compensation and Benefits**
">As a part-time Customer Service Representative, you will earn an estimated $18/hour, including training. You will also have access to our comprehensive benefits package, which includes a monthly incentive program for excellent performance.
">**Work Schedule**
">You will work 20-29 hours weekly, with flexible schedules based on your school availability. Weekend shifts are required, with Saturday hours from 3 PM - 11 PM.
">**What We Are Looking For**
">- ">
- Self-driven individuals">
- Excellent communication skills (friendly, courteous, helpful)">
- Ability to resolve customer issues by using problem-solving skills">
- Reliable/Dependable">
- High Integrity/positive attitude">
- Flexible/Adaptable">
- Strive for excellence">
**Why Join Us?**
">We offer a dynamic work environment that encourages individuality, rewards hard work, and fosters a culture of transparency, openness, and trust. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, apply today
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