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Client Service Manager
2 months ago
We are seeking a highly skilled Client Service Manager to join our team at Percepta. As a Client Service Manager, you will be responsible for delivering exceptional customer experiences to our luxury clients, building strong relationships, and resolving complex issues in a timely and professional manner.
Key Responsibilities- Provide superior level of client service, focusing on building trust, empathy, and enthusiasm with each client
- Handle inbound client calls and emails regarding sales and service inquiries or concerns, displaying poise and confidence in your communications
- Responsible for resolving client issues using all available resources, including dealers, team leaders, subject matter experts, and concern resolution specialists
- Act as a liaison between clients and dealerships, providing excellent service to all parties by building rapport and anticipating requests and questions
- High School Diploma Required
- Associates or Bachelor's degree preferred
- 3-5 years problem resolution and escalation experience in a client contact environment
- 3-5 years client service experience with decision-making authority
- Experience supporting luxury clients an asset
- Starting hourly rate of $18.34
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, and proactive approach to problem-solving.
