Retail Sales Associate

5 days ago

Verona, New Jersey, United States Stbank Full time

**Job Summary**

Stbank is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our branch operations, you will be responsible for delivering exceptional customer service and meeting sales goals.

**Key Responsibilities**

• Provide exceptional customer service to branch customers, responding to their needs and resolving issues in a timely and professional manner.

• Meet and exceed sales goals by identifying and pursuing sales opportunities, building relationships with customers, and making recommendations to meet their financial needs.

• Utilize computer inquiry systems, service and trust skills, product knowledge, and knowledge of policies and procedures to operate a customer service window efficiently and accurately.

• Accept deposits, verify endorsements, and issue receipts, as well as accept checks or coupons for cashing, identifying customers, verifying endorsements and balances, and referring customers to branch management for authorization.

• Provide additional customer services, including bank money orders and other services, and accept various loan payments or other types of payments.

• Balance window cash daily and perform ATM settlement where applicable.

• Develop customer profiles and identify their banking needs, close business, and perform follow-up calls to ensure customer satisfaction.

• Build warm but professional relationships with customers to help further define their needs and increase their loyalty to Stbank.

• Utilize the Sales & Service process and a comprehensive knowledge of Stbank policies and procedures to successfully identify add-on selling opportunities and make recommendations to customers based on their needs.

• Perform follow-up calls to new account customers to determine satisfaction and additional leads, and perform outbound calls as assigned to grow existing customer relationships and gain new customers.

• Refer customers, based on their needs, to other areas of the bank such as Mortgage, Wealth Management, Business Banking, etc.

• Participate in branch sales call campaigns, as needed, and perform data entry and prepares documentation to process new account customers and change existing accounts.

• Maintain existing accounts, answer questions, and solve problems related to customer accounts and handle check orders for new and existing accounts when needed.

• Perform customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals, and may handle loan inquiries, take loan applications, and utilize decision power applications as customers' needs dictate.

• Maintain a good working relationship with bank employees in other departments and demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

• Requires S.A.F.E. Act certification and proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act.

**Physical Demands**

• Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day.

• Standing is required 2 hours per day in a straight position; sitting is required 5 hours per day in a leaning position.

• Routinely lifts up to 10 lbs., 2 times per day; maximum lift is 20 lbs., one time per day; must be able to occasionally lift and/or move up to 50 lbs.

• Use of manual dexterity skills for typing and data entry up to 40% of the business day.

• Specific vision requirements include close vision of 18-20 for computer work.

**Qualifications**

• **Skills**

• **Behaviors**

• **Motivations**

• **Education**

• High School or better in Academic/General.

• **Experience**

• **Required**

• 2-5 years: Two to five years general and specialized experience; successful completion of the retail training program required, including CSR and RSA training programs.

• **Licenses & Certifications**

• **Required**

Natl Mortgage Licnsng Sys

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