Resident Experience Coordinator
3 weeks ago
Employment Type: Full-time, Non-Exempt
Location: Stoughton, WI
About Us:
At Spaulding Group, we are revolutionizing the property management landscape. Our commitment to innovation, growth, and fostering a positive work environment makes us an ideal place to elevate your career in resident services.
Job Summary:The Resident Experience Coordinator plays a pivotal role in ensuring a seamless living experience for our residents. The focus is on providing exceptional phone communication, addressing inquiries with professionalism, and promoting resident satisfaction through outstanding phone interactions.
Responsibilities:- Resident Relationship Management:
- Answer incoming calls promptly and address inquiries from prospective and current residents with professionalism.
- Maintain a high level of phone etiquette to ensure a positive experience for all callers.
- Use phone interactions to actively promote resident satisfaction and address concerns.
- Leasing Support:
- Address prospects' inquiries regarding unit availability, pricing, and leasing procedures.
- Scheduling:
- Coordinate property tours and schedule move-ins.
- Ensure tour schedule organization and availability of units.
- Move-Ins and Finances:
- Coordinate move-ins and facilitate logistics with the property manager.
- Collect security deposits and first month's rent adhering to company policies.
- Service Request Coordination:
- Set up and coordinate service requests for timely resolution.
- Maintain a log of service requests and follow up for completion.
- Task Direction:
- Identify tasks requiring attention from the property manager.
- Education and Experience:
- High school or equivalent required; an associate or bachelor's degree is preferred.
- 1-3 years of property management and/or customer service experience is required.
- Experience with RealPage, Microsoft Outlook, and Microsoft Teams is preferred.
- Skills and Traits:
- Excellent verbal and written communication skills.
- Detail-oriented and highly organized.
- Customer-centric mindset with a focus on resident satisfaction and building positive relationships.
- Adaptability to thrive in a dynamic environment and adapt to changing priorities.
- Growth Opportunity:
- Be part of a company that is continuously growing, offering opportunities for career advancement.
- Benefits:
- Comprehensive Healthcare: Health, dental, and eye insurance for individuals and families.
- Financial Security: Short-term and long-term life insurance coverage.
- Time Off: 8.5 paid holidays; PTO accrual starts day 1.
- Retirement Savings: 401K Match plan for your future.
- Training and Development: Access ongoing training.
- Team Environment: Collaborative and supportive.
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