Resident Experience Coordinator

3 weeks ago


Stoughton, Wisconsin, United States Spaulding Group Full time
Job Title: Resident Experience Coordinator

Employment Type: Full-time, Non-Exempt

Location: Stoughton, WI

About Us:

At Spaulding Group, we are revolutionizing the property management landscape. Our commitment to innovation, growth, and fostering a positive work environment makes us an ideal place to elevate your career in resident services.

Job Summary:

The Resident Experience Coordinator plays a pivotal role in ensuring a seamless living experience for our residents. The focus is on providing exceptional phone communication, addressing inquiries with professionalism, and promoting resident satisfaction through outstanding phone interactions.

Responsibilities:
  • Resident Relationship Management:
    • Answer incoming calls promptly and address inquiries from prospective and current residents with professionalism.
    • Maintain a high level of phone etiquette to ensure a positive experience for all callers.
    • Use phone interactions to actively promote resident satisfaction and address concerns.
  • Leasing Support:
    • Address prospects' inquiries regarding unit availability, pricing, and leasing procedures.
  • Scheduling:
    • Coordinate property tours and schedule move-ins.
    • Ensure tour schedule organization and availability of units.
  • Move-Ins and Finances:
    • Coordinate move-ins and facilitate logistics with the property manager.
    • Collect security deposits and first month's rent adhering to company policies.
  • Service Request Coordination:
    • Set up and coordinate service requests for timely resolution.
    • Maintain a log of service requests and follow up for completion.
  • Task Direction:
    • Identify tasks requiring attention from the property manager.
Qualifications:
  • Education and Experience:
    • High school or equivalent required; an associate or bachelor's degree is preferred.
    • 1-3 years of property management and/or customer service experience is required.
    • Experience with RealPage, Microsoft Outlook, and Microsoft Teams is preferred.
  • Skills and Traits:
    • Excellent verbal and written communication skills.
    • Detail-oriented and highly organized.
    • Customer-centric mindset with a focus on resident satisfaction and building positive relationships.
    • Adaptability to thrive in a dynamic environment and adapt to changing priorities.
Why Work with Us:
  • Growth Opportunity:
    • Be part of a company that is continuously growing, offering opportunities for career advancement.
  • Benefits:
    • Comprehensive Healthcare: Health, dental, and eye insurance for individuals and families.
    • Financial Security: Short-term and long-term life insurance coverage.
    • Time Off: 8.5 paid holidays; PTO accrual starts day 1.
    • Retirement Savings: 401K Match plan for your future.
    • Training and Development: Access ongoing training.
    • Team Environment: Collaborative and supportive.


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