Account Associate

4 weeks ago


Wheeling, Illinois, United States State Farm Insurance Full time
Job Summary: As a key member of our team at State Farm Insurance, you will play a vital role in assisting customers with their insurance needs. Your primary responsibilities will include providing accurate and timely information, processing policy changes and updates, and handling incoming calls and emails from customers regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. To be successful in this role, you must stay up to date with insurance products and industry trends to effectively assist customers, and follow company policies and procedures to ensure compliance with regulations and guidelines. You will also be expected to meet or exceed performance goals and targets set by the company, and continuously improve your knowledge and skills through training and development opportunities.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

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