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Hospitality Service Representative

2 months ago

Austin, Texas, United States Omni Hotels Full time

Location:

Austin Hotel Downtown

Situated in the vibrant heart of the Live Music Capital of the World, the Omni Austin Hotel Downtown offers a luxurious experience just steps away from the bustling 6th Street Entertainment District. This distinguished hotel is ideally located near the Austin Convention Center and the Texas State Capitol, making it a prime destination for both business and leisure travelers.

At Omni Austin Hotel Downtown, our team members thrive in a dynamic and engaging work atmosphere, receiving comprehensive training and mentorship. We take pride in our reputation for delivering exceptional service, and our commitment to fostering associate growth has resulted in high satisfaction ratings and impressive internal promotion rates. Our culture is built on respect, gratitude, and empowerment, making it an ideal workplace for friendly and motivated individuals who are passionate about serving others.

Job Overview:
As a Guest Service Agent, you will play a vital role in ensuring outstanding service to guests on Omni Premier Floors during Breakfast and Happy Hours. This position involves setting up, serving, and maintaining the cleanliness of the Omni Club Lounge, as well as assisting our Loyalty Ambassadors and Guest Experience Planners as needed.

Omni Benefits Include:

  • Complimentary Downtown Parking in our Underground Garage
  • Associate Cafeteria offering Daily Complimentary Hot Meals
  • Comprehensive Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability
  • 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Account
  • Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage, and more
  • Unique Perks such as Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off, and Friends & Family Discounts
  • Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, and Work/Life Balance initiatives

Key Responsibilities:

  • Engage with guests to ensure their satisfaction and address any concerns that may arise.
  • Possess thorough knowledge of hotel services and operational hours to effectively assist guests.
  • Maintain the Premier Lounge in pristine condition through proper setup and breakdown procedures.
  • Manage inventory by rotating and storing items from the storeroom as necessary.
  • Ensure all china and silverware are polished and presentable after use.
  • Be knowledgeable about local attractions and points of interest.
  • Assist guests with reservations and special requests.
  • Facilitate the delivery of parcels, mail, and special items to guest rooms.
  • Collaborate with the Housekeeping department to keep public areas clean and tidy.
  • Work with other departments to fulfill guest needs effectively.
  • Greet guests warmly to create a welcoming atmosphere.
  • Proactively seek opportunities to enhance the guest experience.
  • Handle special requests such as flowers, telegrams, and transportation arrangements.
  • Update reservations, amenities, and service requests in relevant operating systems.
  • Reach out to guests regarding reservation specials and personalized offers.
  • Assist guests in navigating the hotel and escort them when possible.
  • Support the guest loyalty program as required.
  • Perform additional duties as assigned.

Qualifications:

  • Exceptional customer service skills.
  • Ability to lift, carry, push, and pull objects weighing up to 50 pounds without assistance.
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.
  • Strong communication, presentation, multitasking, and organizational skills.
  • Professional appearance, attitude, and performance.
  • TABC and Food Handlers certifications are required.
  • Ability to stand for the duration of the shift.
  • Capable of working in various environments, from standard office conditions to extreme weather.

Omni Hotels & Resorts is an equal opportunity employer - veterans/disability. The EEO is the Law poster and its supplement are available through official channels.