Senior Auto Appraiser

3 weeks ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Senior Auto Appraiser to join our team at USAA. As a Senior Auto Appraiser, you will play a critical role in investigating, negotiating, and evaluating vehicle damage claims to ensure accurate estimates and compliance with state laws and regulations.

Key Responsibilities
  • Evaluate and appraise complex auto physical damage claims using digital tools and industry-standard estimating platforms.
  • Investigate claim damages, communicate with insureds, internal claims adjusters, and third parties/vendors, and ensure all supporting documentation is in order.
  • Review facts of loss and vehicle damage to identify subrogation opportunities and ensure compliance with laws, regulations, and policy provisions.
  • Develop and maintain advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures.
  • Identify and report potential fraud indicators to the Special Investigations Unit for handling.
  • Maintain accurate and current claim file documentation throughout the claims process.
  • Meet productivity standards through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines.
  • Collaborate with vendors and internal business partners to facilitate high-complexity claims resolution and ensure regulatory compliance.
  • Provide exceptional member service by communicating clearly and setting appropriate expectations.
  • Support workload surges and catastrophe response operations as needed, including on-call dates and potential evening, weekend, and/or holiday work.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of auto appraising experience.
  • Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal process and procedures.
  • Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
  • Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
What We Offer

USAA offers a competitive salary range of $61,110 - $116,800, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance. We also offer best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.


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