Senior Auto Appraiser

3 weeks ago

Colorado Springs, Colorado, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Senior Auto Appraiser to join our team at USAA. As a Senior Auto Appraiser, you will be responsible for investigating, negotiating, evaluating, and appraising vehicle damage claims for both repairable and total loss vehicles.

Key Responsibilities:

  • Evaluate and appraise complex auto physical damage claims using digital tools and estimating platforms.
  • Investigate claim damages, communicate with insured, internal claims adjusters, and third parties/vendors.
  • Review facts of loss and vehicle damage to resolve subrogation opportunities and ensure supporting documentation is in the claim.
  • Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures.
  • Review claims/suppliers for fraud indicators and refer to Special Investigations Unit for handling, if applicable.
  • Maintain accurate and current claim file documentation throughout the claims process for complex claims.
  • Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plan and timeline for repair.
  • Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
  • May serve as a subject matter expert representative for disputed claims or trials.
  • Partners with vendors and internal business partners to facilitate the highest complexity claims resolution.
  • Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process.
  • Supports workload surges and catastrophe (CAT) response operations as needed.

Requirements:

  • High School Diploma or General Equivalency Diploma.
  • 2 years of auto appraising experience.
  • Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal process and procedures.
  • Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
  • Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What We Offer:

USAA offers a competitive salary range of $61,110 - $116,800, comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs. We also offer career path planning and continuing education to assist employees with their professional goals.

USAA is an Equal Opportunity Employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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