ERP Systems Analyst

2 weeks ago

Austin, Texas, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled ERP Systems Analyst to join our team at InsideHigherEd. The successful candidate will be responsible for documenting and managing our Student Information System (SIS), Human Capital Management (HCM), and Finance current and future processes.

Key Responsibilities
  • Manage day-to-day administration of ACC's Finance/HCM/Payroll and SIS ERPs (Workday and Colleague, respectively).
  • Manage the implementation, maintenance, and evaluation of vendor-delivered software products, including products from Workday (Scout, Strategic Sourcing) and Ellucian (Self Service, WebAdvisor, Colleague UI).
  • Oversee the management of eCommerce and payment processing systems associated with the SIS (TouchNet Colleague Connect, Ellucian Payment Gateway, TouchNet Marketplace and uCommerce).
  • Plan, install, and test new software releases, software fixes, and enhancements for the aforementioned systems.
  • Research new software products and tools to determine feasibility with regard to current structure and requirements of ACC.
  • Test, implement, and monitor new procedures, applications, and tools to improve processes and services.
  • Enforce policies and standards for support services, quality control, change management, incident response, and access management as set out by the ERP Services Manager.
  • Collaborate in discussions with users, programming, systems, and networking staff regarding new work, budget recommendations, production problems identification, and resolution.
  • Work with IT leadership and Information Security areas to pull requested collateral related to financial and student data audits.
Requirements
  • Three years related work experience.
  • Bachelor's degree.
  • 4 years of applicable experience may be substituted for a bachelor's degree.
Preferred Qualifications
  • Three years experience managing SIS and traditional ERP systems.
  • Two years experience managing postmodern ERP systems, including Workday.
Technical Knowledge
  • Expert knowledge in the administration of SIS and finance-oriented ERPs.
  • Experience with building and/or maintaining integrations between ERPs and third party systems.
  • Experience with Ellucian administration tools, including SA Valet, Colleague UI administrative screens, and terminal-based activities.
  • Experience with Workday administration, security, access management, and bi-annual release preparation.
  • Strong knowledge of data migration & integration tools and methodologies, including interfacing with third party iPaaS or ETL tools.
  • Solid understanding of APIs & Web Services.
Skills
  • Excellent verbal communication skills in articulating the functional and technical aspects of product capabilities.
  • Ability to plan and execute tasks in a structured manner.
  • Able to work, collaborate and contribute in a team environment.
  • Logical/Perceptive, problem solving, detail oriented, solution oriented.
  • Effectively using interpersonal and communications skills including tact and diplomacy.
  • Effectively using organizational and planning skills with attention to detail and follow-through.
  • Ensuring administrative applications availability and planning for consistent coverage of support services.
  • Researching and analyzing new software products, tools, and integrations.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.
  • Maintaining an established work schedule and providing assistance outside of usual work hours, including nights, weekends, holidays, winter, and college holidays as required.

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