Front Office Supervisor

3 weeks ago


Lubbock, Texas, United States Meineke Full time
About the Role

We are seeking a highly skilled Front Office Manager to oversee the daily operations of our front office, providing exceptional customer service and ensuring smooth communication between customers and our automotive technicians.

Responsibilities
  • Manage front office operations and ensure all administrative duties are completed accurately and efficiently.
  • Check in customers by creating accounts and communicating any needed maintenance and repairs.
  • Answer incoming phone calls with exceptional customer service and handle customer inquiries and complaints.
  • Coordinate with the service department to ensure timely completion of customer vehicles.
  • Oversee scheduling and appointment setting for automotive services.
  • Assist in maintaining inventory of shop supplies and promotional materials.
  • Handle billing and invoicing.
Requirements
  • Proven work experience as a Front Office Manager or similar role.
  • Proficiency in Microsoft Office Suite and other office management software.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Customer-focused attitude.
  • Ability to work in a fast-paced environment.
  • High school diploma; additional qualifications in office administration are a plus.
About Us

Meineke has been providing quality automotive maintenance and repair services in Amarillo for over 20 years. Our commitment to customer satisfaction and employee development has made us a trusted name in the industry.

We offer a competitive salary of $12.00 per hour and opportunities for real-world experience in your local area. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for growth and development.


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