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Sales Counter Representative
2 months ago
Position Overview
At Triple-S Steel Holdings, we are guided by our core principles that have been integral to our success for over five decades.
Stability : Our decisions are made with a long-term perspective, focusing on enduring success rather than short-term gains.
Flexibility : We encourage our employees to explore innovative steel solutions and services that contribute to our growth.
Chemistry : We cultivate an entrepreneurial mindset within our team, fostering a collaborative and dynamic work environment.
As a leading supplier of steel products across the United States and South America, we are committed to providing exceptional service while treating our customers and employees like family.
About the Role:
We are looking for an enthusiastic sales counter representative to become a vital part of our organization. The individual in this role will be responsible for assisting customers with their purchases, preparing orders, and ensuring timely packing of products. This position requires a high-energy individual who thrives in a team-oriented environment and maintains focus throughout the workday. Strong communication skills are essential for effectively engaging with customers both in-person and over the phone.
What We Provide:
Our organization offers a comprehensive benefits package, including tuition reimbursement, training, and development opportunities. Additional benefits include medical, dental, vision, flexible spending accounts, health savings accounts, long-term disability, and group life insurance programs.
Key Responsibilities:
- Assist customers in selecting products that meet their needs.
- Accurately process orders as they are received, ensuring all details are correct.
- Consider all relevant cost factors when preparing quotes to ensure profitability.
- Monitor inventory levels to anticipate supply availability and address potential issues.
- Act as a customer advocate in interactions with various departments, including Credit, Operations, Shipping, and Purchasing.
- Understand and manage the expected gross margin performance for assigned accounts.
- Regularly review account profitability and identify opportunities for improvement.
- Address customer complaints and concerns effectively, ensuring satisfaction for both the customer and the company.
Required Qualifications:
- Strong verbal communication skills for one-on-one interactions.
- Previous experience in customer service, preferably in the steel industry.
- Excellent telephone sales skills and a friendly demeanor.
- Effective time management abilities and capacity to prioritize tasks.
- Proficiency in Microsoft Excel, Word, and Outlook; experience with Stelplan is advantageous.
- Strong listening skills and the ability to interpret customer needs.
- Basic computer skills and good organizational abilities.
- High School Diploma or GED Equivalent.
