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Referral Coordinator Specialist
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Referrals Coordinator
2 months ago
Medix is seeking a highly skilled and detail-oriented Referrals Coordinator to join our team at a well-established non-profit community health center in Los Angeles. As a Referrals Coordinator, you will play a critical role in maintaining and updating the status of incoming, outgoing, and internal referral orders created by Providers with electronic tracking processes within the clinic's Electronic Medical Record (EMR).
Key Responsibilities- Collaborate with assigned Providers, medical staff, medical offices, specialists, referral coordinators, and other programs and agencies to ensure seamless coordination of care and treatment.
- Answer and screen Referral Department phone calls, messages, correspondence, and queries in a timely and professional manner.
- Maintain and update the status of incoming, outgoing, and internal referral orders created by Providers with electronic tracking processes on an ongoing basis within the EPIC EMR referrals module.
- Process assigned Provider Referral Orders based on linked services and/or programs such as MHLA, EWC, Fam Pact, BCCTP, health plans, Medi-Cal, Medi-care, and/or other products, records, and Referral procedure and/or specialty with diagnosis and notes generated by the ordering Provider.
- Track Authorizations, generate, send correspondence, and referral notification updates through approved EPIC electronic Referral Letter templates, WELL App messages, mail, secure email, fax, assigned eFax account, telephone encounters, IPA portal inquires, eConsult messaging system, and EWC DETEC.
- Flag Referral Order deficiencies and notify provider and appropriate personnel.
- Assist with translation when necessary.
- Provide Breast and Cervical Cancer diagnosis, screen date, diagnosis date, screened by, and diagnosed by information based on ordering provider referral order to back office, front office, and eligibility staff prior to their portion of coordination of the enrollment and application process for a variety of programs.
- Notify Referrals Manager and Informatics Specialist regarding issues of connectivity and when an external provider/POS needs to be added and/or updated within the EPIC Referral Module.
- Establish and maintain courteous, cooperative relations when interacting with all agencies, patients, clinic and department personnel, and the public.
- Provide coordination of appointment services, tracking, reports, and notifications.
- Attend in-services and/or training.
- Perform clerical duties as assigned.
- Ability to move/lift up to 15 pounds.
- Other duties as assigned.
- High School diploma required. College degree preferred or equivalent of three years healthcare professional experience.
- Experience with the usage of Electronic Medical Records Systems.
- Spanish bilingual.
- Monday-Friday 8:00-5:00 pm.
- $19/hr.
