Alarm Monitoring Representative

4 days ago


Stanley, North Carolina, United States Securitas Electronic Security Inc Full time
Job Summary

Securitas Electronic Security Inc. is seeking a highly skilled Alarm Monitoring Representative to join our team in our state-of-the-art 24/7 Alarm Monitoring Center. As an Alarm Monitoring Representative, you will be responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.

Key Responsibilities:
  • Respond to all incoming alarm signals in our automation software according to documented procedures.
  • Notify the authorities and contacts as necessary.
  • Log all information into the automation system immediately and accurately.
  • Answer the multi-line telephone system.
  • Ensure confidentiality of customer information at all times.
Requirements:
  • High School Diploma required, some college preferred.
  • 1-3 years' work experience.
  • Type 30 + words a minute.
  • Ability to prioritize and multi-task.
  • Ability to follow written and verbal instructions.
  • Good interpersonal communication and organizational skills.
  • A positive attitude of teamwork and continuous improvement.
What We Offer:
  • Alarm Monitoring Operator Pay Progression Program.
  • Opportunity for annual merit pay increases.
  • Paid company training.
  • Medical, Dental, Vision, and Life Insurance.
  • 401K with 60% Match up to 6% of salary.
  • Paid vacation, holiday and sick time.
  • Educational Assistance.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more


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