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Service Coordinator

1 month ago

Greeley, Colorado, United States DistributionNOW Full time

At DistributionNOW, we strive to be the best in the business. We value and reward hardworking, creative, and dedicated employees who desire to be part of a team committed to outstanding customer service.

The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. This includes parts pricing, labor, travel, per diem, shop supplies, and more.

Key Responsibilities:

  • Coordinate all service calls to ensure timely and efficient resolution.
  • Manage and process Service Repair Orders (SROs) from start to finish.
  • Monitor and improve service technician productivity, aiming for at least 80% - 85% billable hours.
  • Process warranty claims and follow up to ensure timely payment.
  • Oversee all shipping and receiving duties to maintain a smooth operation.
  • Answer incoming service department calls promptly and effectively, minimizing consultation with mechanics.
  • Proactively reach out to old customers to offer service work and review past files.
  • Collaborate with the team to minimize shop expenses and optimize efficiency.
  • Maintain accurate records of technician log hours, identifying areas for improvement.
  • Perform other duties as assigned by management.
Requirements:
  • High School diploma or equivalent work experience.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Assembly experience is a plus, but not required.
  • Basic reading skills and ability to follow directions.
  • Customer service orientation and a passion for delivering exceptional experiences.
  • Proficiency in computer navigation and Microsoft Office applications.
  • Ability to work accurately and thoroughly, with a focus on detail and quality.
  • Strong problem-solving skills and ability to think creatively.
  • High attention to detail, time management, and self-motivation skills.
Benefits:
  • Competitive salary and benefits package.
  • 401(k) and retirement savings plan.
  • Comprehensive benefits, including medical, dental, vision, life, and disability coverage.
  • Career growth opportunities and a supportive work environment.
  • Paid vacation and holidays.