Service Coordinator

3 weeks ago


Greeley, Colorado, United States DistributionNOW Full time

At DistributionNOW, we value and reward hardworking, creative, and dedicated employees. The Service Coordinator will be responsible for providing service estimates and quotations to potential customers. This includes parts pricing, labor, travel, per diem, shop supplies, and ensuring service technicians are at least 80% - 85% billable.

  • Coordinate all service calls, including opening, posting, and closing SROs (Service Repair Orders).
  • Ensure service technicians meet productivity targets and submit warranty claims with follow-up to ensure factory payments.
  • Handle all shipping and receiving duties, answer incoming service department calls, and cold call old customers to do service work.
  • Assist in maintaining shop expenses and technician log hours of billable and non-billable time to produce efficiencies and reduce expenses.

Requirements: High school diploma or equivalent, excellent interpersonal skills, proficiency in oral and written communications, and basic reading skills. Must be able to follow directions, provide customer service, and navigate computer systems with Microsoft Office proficiency.

Benefits: Competitive salary, 401(k) retirement savings, comprehensive benefits, career growth opportunities, friendly work environment, and paid vacation/holidays.



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