Tier II NOC Support Engineer

7 days ago


Chicago, Illinois, United States RKON inc Full time
About Us:
RKON inc., an ISO27001 and AICPA SOC 2 Type II certified company, provides top-notch IT migration and transformation services for private equity clients. Our mission is to deliver innovative solutions empowering thought leaders.

Job Summary:
We're seeking a highly skilled Tier II NOC Support Engineer to join our award-winning team. This individual will provide daily support ensuring client service levels agreements (SLAs) are met, focusing on network infrastructure, security, and collaboration.

Responsibilities:
  1. Diagnose and troubleshoot network connectivity issues: WAN, LAN, WLAN, remote access, routers, firewalls, and switches.
  2. Develop and implement Firewall security policies based on customer requirements.
  3. Configure and manage SASE/SSE solutions according to customer needs.
  4. Troubleshoot SASE/SSE independently and escalate to vendors when necessary.
  5. Support and upgrade devices across multi-tenant, data center, cloud, and branch office deployments.
  6. Implement new Site-to-Site VPN & Client to Site VPN.
  7. Stay updated on GAIA, FortiOS, JunOS, PAN, Meraki, and Ivanti operating systems.
  8. Contribute in a fast-paced, team-oriented environment.
  9. Maintain and update system and network documentation.
  10. Support Enterprise System strategies to drive corporate initiatives.
  11. Track and analyze metrics for all network-related escalation tickets.
  12. Participate in 24x7x365 technical support rotation.
  13. Support 24x7x365 NOC/SOC operations.


What We Offer:
  • $80,000 - $120,000 annual salary, depending on experience.
  • Flexible hours and work-from-home options.
  • Vacation/Sick/Personal time off.
  • Ongoing training programs to enhance your skills.
  • A supportive team of highly skilled peers.


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