Enterprise Network Operations Manager
2 days ago
RKON inc., an ISO27001 and AICPA SOC 2 Type II certified company, delivers innovative IT migration and transformation services for private equity clients. As a leader in the industry, we're committed to empowering thought leaders with cutting-edge solutions.
Job Overview:
We're seeking a highly skilled Tier II NOC Support Engineer to join our award-winning team. This individual will provide daily support ensuring client service levels agreements (SLAs) are met, focusing on network infrastructure, security, and collaboration.
Key Responsibilities:
- Troubleshoot complex network connectivity issues: WAN, LAN, WLAN, remote access, routers, firewalls, and switches.
- Design and implement Firewall security policies based on customer requirements.
- Configure and manage SASE/SSE solutions according to customer needs.
- Troubleshoot SASE/SSE independently and escalate to vendors when necessary.
- Support and upgrade devices across multi-tenant, data center, cloud, and branch office deployments.
- Implement new Site-to-Site VPN & Client to Site VPN.
- Maintain expert-level knowledge of GAIA, FortiOS, JunOS, PAN, Meraki, and Ivanti operating systems.
- Collaborate with the team in a fast-paced environment.
- Maintain and update system and network documentation.
- Support Enterprise System strategies to drive corporate initiatives.
- Track and analyze metrics for all network-related escalation tickets.
- Participate in 24x7x365 technical support rotation.
- Support 24x7x365 NOC/SOC operations.
Why Choose RKON:
- Competitive salary range: $80,000 - $120,000 annually.
- Flexible hours and work-from-home options.
- Vacation/Sick/Personal time off.
- Ongoing training programs to enhance your skills.
- A supportive team of highly skilled peers.
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