Lead Service Technician

2 weeks ago

Elkridge, Maryland, United States DRB Full time

Company Overview: DRB (A Vontier Company) stands as the premier provider of technology-driven devices and software solutions tailored for the North American automotive care sector.

Mission: We are dedicated to shaping the future of vehicle maintenance – no matter where the journey leads.

Purpose of the Role:

  • The Lead Service Technician plays a crucial role in the comprehensive repair and assessment of all equipment. This individual should possess an in-depth understanding of departmental operations and will support the Service Supervisor in managing equipment distribution.

Key Responsibilities:

To excel in this position, the candidate must effectively perform the following essential functions. Additional responsibilities may be assigned as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these essential functions.

Repair Duties:

  • Demonstrate a thorough understanding of the Service department's operations.
  • Achieve proficiency in Acumatica and assist colleagues with any challenges that may arise.
  • Conduct mechanical or non-electrical repairs as required.
  • Acquire skills in electronic repairs as necessary.
  • Timely diagnosis and repair of all assigned equipment.
  • Compile and evaluate the repair history of assigned equipment, taking corrective measures to minimize failure rates and reporting any significant increases in product replacements.
  • Assist in the allocation of equipment to team members as required.
  • Propose enhancements to testing procedures.

Administrative Responsibilities:

  • Complete Work Orders and invoicing/credits in Acumatica.
  • Review RMA and related orders for discrepancies, notifying the appropriate departments if corrective actions are necessary.
  • Maintain cleanliness and organization within the work area.
  • Create and uphold the accuracy of Standard Operating Procedures (SOPs) for assigned products.
  • Oversee the physical inventory of swap equipment and repair components.
  • Assist with the daily intake of assigned equipment as needed.
  • Monitor inventory levels of assigned equipment and repair parts to ensure zero outages.
  • Establish an organized system for stocking equipment inventory.

Customer Interaction:

  • Generate Return Merchandise Authorizations (RMAs) and Work Orders as necessary.
  • Assist with hardware support issues as they arise.
  • Provide troubleshooting assistance over the phone with our Knowledge Center for assigned equipment problems when required.

Vendor Relations:

  • Manage the procurement of parts inventory.
  • Collaborate with vendors to obtain RMAs.
  • Prepare equipment for shipment to vendors.
  • Complete testing and work orders for equipment repaired and returned from vendors.
  • Work with vendors to address product failure concerns.
  • Perform any other duties as assigned by management.

Minimum Qualifications:

  • Education: An associate degree in electronics or a related field is preferred.
  • Experience: 2-3 years of prior repair experience is required; experience in warehouse and assembly is a plus.
  • Technical Skills: Proficient in Word, Excel, and PowerPoint. Familiarity with SalesForce and Acumatica is desired, with the ability to generate reports and track metrics.
  • Other Qualifications: A team player with strong interpersonal skills and exceptional organizational abilities, paying close attention to detail.

Physical Requirements:

  • While performing the duties of this position, the individual must be able to remain stationary for extended periods. The individual may occasionally need to move around the office and must frequently operate a computer and other office equipment. Accurate communication with customers and colleagues is essential.
  • The employee must regularly lift and/or move up to 20 pounds and occasionally up to 50 pounds. Specific vision abilities required for this role include close vision for detailed board-level work.

Vontier (NYSE: VNT) is a global industrial technology company that integrates productivity, automation, and multi-energy technologies to address the needs of a rapidly evolving, interconnected mobility ecosystem. With leading market positions, decades of expertise, and an extensive portfolio, Vontier shapes the way the world moves, delivering intelligent, safe, and sustainable solutions for our customers and the planet. Vontier fosters a culture of continuous improvement and innovation, built on the principles of the Vontier Business System and embraced by colleagues worldwide. More information about Vontier can be found on the company's website.

Vontier is an equal opportunity employer, committed to building inclusive environments and ensuring equitable access, opportunity, and treatment for all. We do not tolerate discrimination or harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information, or any other characteristics protected by law. Hiring decisions are made based on experience and skills. Vontier is dedicated to providing reasonable accommodations for qualified individuals with disabilities.

  • Lead Service Technician

    1 week ago

    Elkridge, Maryland, United States DRB Full time

    Company Overview: DRB (A Vontier Company) stands as the premier provider of technology-driven devices and software solutions tailored for the North American automotive care sector. Mission: We are dedicated to shaping the future of vehicle maintenance – no matter where the journey leads. Purpose of the Role: The Lead Service Technician plays a crucial role...

  • Lead Service Technician

    2 weeks ago

    Elkridge, Maryland, United States DRB Systems LLC Full time

    Job OverviewDRB Systems LLC, a prominent name in the technology-driven car care sector, is dedicated to providing innovative devices and software solutions tailored for the North American automotive industry.OUR MISSION: To shape the future of vehicle maintenance – no matter where the journey leads.OUR VISION: To empower our clients' growth through...

  • Lead Service Technician

    1 week ago

    Elkridge, Maryland, United States DRB Systems LLC Full time

    Job OverviewDRB Systems LLC, a prominent entity in the technology-driven automotive care sector, is dedicated to delivering innovative devices and software solutions tailored for the North American car care market.OUR MISSION: To shape the future of vehicle maintenance – no matter where the journey leads.OUR VISION: To empower our clients' growth through...

  • Lead Service Technician

    1 week ago

    Elkridge, Maryland, United States DRB Full time

    Company Overview: DRB (A Vontier Company) stands as the premier provider of technology-driven devices and software solutions tailored for the North American automotive care sector. Our Mission: We are dedicated to shaping the future of vehicle maintenance – no matter where the journey leads. Purpose of the Role: The Lead Service Technician is tasked with...

  • Lead Service Technician

    2 weeks ago

    Elkridge, Maryland, United States DRB Systems LLC Full time

    Job OverviewDRB Systems LLC, a prominent player in the technology-driven solutions sector for the North American automotive care market, is seeking a dedicated professional.OUR MISSION: To innovate and enhance vehicle care solutions, ensuring our clients thrive through connected and data-driven technologies.ROLE SUMMARY:The Senior Service Technician will...

  • Marine Service Technician

    2 weeks ago

    Elkridge, Maryland, United States Carter Machinery Company, Inc Full time

    Join our team as a Marine Service Technician and take advantage of a competitive sign-on bonus for qualified candidates.Carter Machinery Company, Inc., a leading authorized dealer in the marine industry, is seeking a Marine Service Technician. This role involves diagnosing issues and executing standard mechanical repairs and comprehensive overhauls on marine...

  • Senior Service Technician

    6 days ago

    Elkridge, Maryland, United States DRB Full time

    Job Summary:The Senior Service Technician is a key member of the DRB team, responsible for the repair and maintenance of advanced equipment. This role requires a high level of technical expertise, as well as excellent communication and problem-solving skills.Key Responsibilities:Perform complex repairs and maintenance on advanced equipment, including...

  • Marine Service Technician Trainee

    2 weeks ago

    Elkridge, Maryland, United States Carter Machinery Company, Inc Full time

    Carter Machinery Company, Inc., a leading authorized dealer for Caterpillar, is seeking dedicated individuals for the role of Marine Service Technician Trainee. This position is designed for those who are eager to learn and grow within the marine service industry. The Marine Service Technician Trainee will receive comprehensive training to effectively...

  • Senior Service Technician

    6 days ago

    Elkridge, Maryland, United States DRB Full time

    Job Summary:The Senior Service Technician is a key member of the DRB team, responsible for the repair and maintenance of advanced equipment. This role requires a high level of technical expertise, as well as excellent communication and problem-solving skills.Key Responsibilities:Perform complex repairs and maintenance on advanced equipment, including...

  • Field Service Technician

    6 days ago

    Elkridge, Maryland, United States Cantwell-Cleary Co., Inc. Full time

    Job SummaryWe are seeking a skilled and self-directed Field Service Technician to join our team at Cantwell-Cleary Co., Inc. as a Packaging Equipment Specialist.The ideal candidate will have a strong background in electrical, mechanical, pneumatic, and control equipment, as well as experience with industrial packaging equipment. They will be responsible for...

  • Production Technician

    2 weeks ago

    Elkridge, Maryland, United States Piper Companies Full time

    Piper Companies is currently looking for a dedicated and detail-oriented Production Technician to become part of a leading firm in the biotechnology sector focused on immunotherapy solutions.Key Responsibilities of the Production Technician:Conduct the manufacturing of pharmaceutical products in compliance with GMP standards.Oversee the inventory management...

  • Mobile Equipment Technician

    3 days ago

    Elkridge, Maryland, United States Structural Group Full time

    Job Title: Mobile Equipment TechnicianCompany: Structural GroupLocation: Baltimore - Elkridge, MDJob Type: Full-timeAbout Us: Structural Group is a leading provider of specialty repair and maintenance services, with a strong commitment to 24/7 safety and quality.Job Summary: We are seeking a skilled Mobile Equipment Technician to join our team. As a Mobile...

  • Pharmacy Technician Clinical Coordinator

    4 weeks ago

    Elkridge, Maryland, United States MEDSTAR HEALTH Full time

    General Summary of PositionThe Pharmacy Technician, Clinical Coordinator serves as a crucial link between healthcare providers, patients, payors and pharmacies, facilitating seamless communication and coordination to ensure optimal patient care. Primary responsibilities will be to streamline the complex process of ensuring access to prescribed medications,...

  • Service Operations Supervisor

    2 weeks ago

    Elkridge, Maryland, United States DuraServ Full time

    Position Overview:The Service Operations Supervisor is responsible for the comprehensive management of local service activities. This role primarily focuses on office operations while also engaging in fieldwork as necessary.Key Responsibilities:Oversee daily service department operations.Develop and implement effective schedules to fulfill customer...

  • Pharmacy Technician

    2 days ago

    Elkridge, Maryland, United States MEDSTAR HEALTH Full time

    Job SummaryMedStar Health is seeking a highly skilled Pharmacy Technician to join our team in a medication distribution setting. As a Pharmacy Technician, you will play a critical role in assisting pharmacists with various tasks, including medication preparation, inventory management, and customer service.Key ResponsibilitiesMedication Preparation and...

  • Maintenance Technician III

    3 days ago

    Elkridge, Maryland, United States CBRE Full time

    About the RoleWe are seeking a skilled Maintenance Technician III to join our Reliability Maintenance & Engineering (RME) team at CBRE Global Workplace Solutions. As a key member of our team, you will play a vital role in supporting the function of our clients' Fulfillment Center operations.Key ResponsibilitiesRepair, maintain, and continuously improve the...

  • Mechanical Assembly Technician

    2 weeks ago

    Elkridge, Maryland, United States Aerotek Full time

    Join Aerotek as a Mechanical Assembly Technician Aerotek is seeking skilled individuals for the role of Mechanical Assembly Technician. In this position, you will be responsible for: Interpreting and executing assembly instructions from blueprints and schematics.Engaging in tubing, grinding, and electrical troubleshooting.Assembling robotic components with...

  • Pharmacy Technician

    1 day ago

    Elkridge, Maryland, United States MEDSTAR HEALTH Full time

    Job SummaryMedStar Health is seeking a highly skilled Pharmacy Technician to join our team in a medication distribution setting. As a Pharmacy Technician, you will play a critical role in assisting pharmacists with various tasks, including medication preparation, inventory management, and customer service.Key ResponsibilitiesMedication Preparation and...

  • Pump Solutions Field Technician

    2 days ago

    Elkridge, Maryland, United States Sunbelt Rentals, Inc. Full time

    About the RoleSunbelt Rentals, Inc. is seeking a skilled Pump Solutions Field Technician to join our team. As a key member of our operations team, you will be responsible for performing preventive maintenance, diagnosing, and making advanced repairs on our equipment at customer locations.Key ResponsibilitiesPerform routine maintenance and repairs on a...

  • Electrical Panel Technician

    2 weeks ago

    Elkridge, Maryland, United States Aerotek Full time

    Job OverviewPosition: Electrical Panel TechnicianThe Electrical Panel Technician will exhibit a high level of skill to consistently produce quality work within designated timeframes. This role operates primarily during daytime hours, Monday through Friday, with occasional weekend shifts as needed.Key ResponsibilitiesInterpret and analyze blueprints and...