Customer Success Strategist
5 days ago
About the Role: As a Customer Success Strategist, you will play a critical part in our growth strategy by ensuring seamless deal execution, long-term customer success, and revenue retention. You will work closely with internal stakeholders, including Customer Success Managers, Finance, Legal, and Leadership, to develop tailored renewal and expansion strategies.
Main Responsibilities:
- Become a mini-expert on Pendo's Solutions and Sales Strategy: Develop a deep understanding of Pendo's product offerings, go-to-market (GTM) strategy, and best practices for pricing, negotiating, and closing renewals and expansions.
- Analyze Customer Accounts: Research customer contracts, purchasing history, and usage data to craft timely and accurate renewal and expansion proposals for your assigned accounts.
- Own the Sales Pipeline: Manage and maintain a strong opportunity pipeline, ensuring accurate forecasting and timely updates to leadership on progress and challenges.
- Drive Revenue Growth: Achieve quarterly and annual targets for bookings, renewals, expansions, and other key sales metrics. Focus on increasing penetration in assigned accounts through cross-sell and upsell opportunities.
- Lead Strategic Account Planning: Conduct regular account reviews and planning sessions to identify growth opportunities and ensure alignment with customer goals.
- Running and Closing Deals: Handle the entire sales cycle from opportunity creation and quote generation to purchase order (PO) processing and deal closure.
- Resolve Customer Challenges: Addressing and helping to resolve any customer challenges, working to maintain high satisfaction and retention.
- Collaborate for Success: Partner with technical, customer success, and product teams to develop tailored renewal and expansion strategies. Engage cross-functional teams to address technical or business challenges during the sales process.
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Customer Success Strategist
6 days ago
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Fundraising Strategist
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Chief Financial Strategist
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Freelance Digital Strategist
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Revenue Growth Strategist
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Digital Experience Campaign Strategist
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Risk Management Strategist
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Senior Mortgage Market Strategist
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Business Development Strategist
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Healthcare Market Strategist Specialist
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Data Governance Product Strategist
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Fintech Relationship Strategist
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