Customer Service Representative

3 weeks ago


Plano, Texas, United States Ewing Subaru of Plano Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ewing Subaru of Plano. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and concerns via phone, email, or in-person, providing accurate and helpful information to resolve their issues.
  • Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Product Knowledge: Stay up-to-date on our products and services, including features, benefits, and promotions, to provide informed and personalized recommendations to customers.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery and continuous improvement.
  • Team Collaboration: Work collaboratively with other team members to achieve customer service goals and objectives, sharing knowledge and best practices to enhance service quality.
Requirements
  • Education: High school diploma or equivalent required; one year of related experience and/or training preferred.
  • Skills: Strong communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment and adapt to changing situations.
  • Certifications: Valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
Work Environment

This role operates in a professional office environment, with regular use of standard office equipment such as computers, phones, and printers.

Physical Demands

The physical demands of this role include occasional lifting/carrying of 5 pounds, visual acuity, speech, and hearing, hand and eye coordination, and manual operation of a computer keyboard and basic office equipment.



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