Club Experience Coordinator

6 days ago


Sacramento, California, United States Rachas, Inc Full time
Role Description: We're looking for a Hospitality and Team Lead to join our team As a key member of our operations team, you will be responsible for ensuring a vibrant, professional, and efficient work environment. Your primary focus will be on enhancing the member experience and developing your team.

Responsibilities:
  • Lead your team by example, setting the standard for excellence and professionalism in welcoming, greeting, and interacting with all members, prospective members, and guests.
  • Collaborate with your team to ensure daily cleaning tasks and gym presentation is always extraordinarily clean.
  • Membership sign-ups, prospect tours, answering phones, point-of-sale transactions, managing escalated member concerns, and making and serving smoothies, if applicable.
  • Maintain knowledge and assist members with all amenities, membership information and offerings, fitness programs, and equipment functions.
  • Ensure proper completion of opening and closing responsibilities, breaking employees for lunches and maintaining appropriate staff levels, and completing inventory counts and orders.
  • Supervise member management software reports and process data entry. Manage front desk administrative duties as needed.
  • Train and develop the team by providing coaching, ensuring timely completion of online training courses, and providing feedback to management for performance reviews.
  • Collaborate with the management team to onboard and recruit new team members.

Perks & Benefits:
  • Free Chuze Fitness Membership
  • Discounts on retail purchases and through vendor partners
  • Training and growth opportunities
  • Team building events and annual parties
  • Accrued PTO, sick leave, and paid holidays
  • Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*
  • 401k (eligible after 30 days of employment)


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