Associate Experience Coordinator

3 days ago


Sacramento, California, United States Central Garden & Pet Full time
Associate Experience Coordinator

We are seeking a skilled Associate Experience Coordinator to join our team in Sacramento, CA. This role is responsible for providing exceptional service to customers and business partners, ensuring seamless interactions through our CRM system, Salesforce. As a key member of our Pet Segment, you will be expected to maintain high standards of customer satisfaction, handle large volumes of inbound and outbound calls, and resolve complaints efficiently. Your exceptional communication skills and ability to work collaboratively with other departments will make you a valuable asset to our team.

Job Description:

This is an exciting opportunity to join our dynamic team as an Associate Experience Coordinator. You will be responsible for providing top-notch service to customers and business partners, ensuring seamless interactions through our CRM system, Salesforce.

Key Responsibilities:
  • Handle high-volume calls and respond to customer inquiries in a professional and timely manner.
  • Process orders and credits accurately and efficiently, meeting quality standards and deadlines.
  • Collaborate with colleagues to resolve customer issues and provide solutions.
  • Maintain accurate records and data entry using MS Office Suite tools, including Excel and Word.
Benefits:
  • Comprehensive medical, dental, and vision insurance.
  • Free life and disability insurance.
  • Health and dependent care flexible spending accounts.
  • 401(k) with 3% company match and annual employer discretionary contribution.
  • Paid vacation, holidays, and sick time.
  • Employee assistance program.
  • Access to thousands of free online courses.
  • Discounts on cell phones, movie tickets, gym memberships, and more.


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