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Customer Service Representative
2 months ago
We are a dynamic retail company that prides itself on providing exceptional customer service and creating a welcoming atmosphere for our customers. As a valued member of our team, you will play a crucial role in ensuring our customers have a positive shopping experience.
Key Responsibilities- Customer Service: Provide top-notch customer service by greeting customers, answering questions, and resolving issues in a professional and courteous manner.
- Sales Floor Management: Maintain a clean and organized sales floor, including restocking shelves, rotating merchandise, and ensuring a visually appealing store environment.
- Upselling and Suggestive Selling: Develop and implement strategies to increase sales by recommending products and services that meet our customers' needs.
- Cash Handling and Operations: Accurately process transactions, manage cash and credit transactions, and maintain a high level of accuracy and attention to detail.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a positive store environment, and provide exceptional customer service.
- Facility Maintenance: Maintain a clean and safe store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personable and Positive: Friendly demeanor and ability to make people feel welcome.
- Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
- Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
- Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
