Pharmacy Business Support Specialist

6 days ago


Evansville, Indiana, United States Deaconess Health System Full time
Job Summary

This role provides administrative support to the pharmacy department at Deaconess Health System, focusing on the 340B program and regulatory compliance. The successful candidate will be responsible for ensuring efficient and effective administrative processes, providing high-level customer service, and maintaining confidentiality.

Key Responsibilities
  • Comply with employee conduct and hospital safety standards
  • Provide exceptional customer service, proactively maintaining contact with customers and ensuring their satisfaction
  • Perform word processing, audio, and copy typing tasks efficiently and effectively, meeting deadlines
  • Process routine financial transactions, including raising and processing orders and invoices, monitoring progress, and investigating discrepancies
  • Serve as liaison with suppliers and contractors regarding goods and services
  • Create and maintain office spreadsheets and databases, entering data as required, and assisting with the production of charts, graphs, and statistics
  • Perform general office duties, including maintaining the office filing system, retrieving information, maintaining supplies, monitoring stock levels, and re-ordering as necessary
  • Ensure confidentiality at all times
  • Work directly with designated wholesaler representatives to maximize service and monitor costs of pharmaceuticals
  • Communicate recalls and stock shortages to management teams and external customers, as necessary
  • Coordinate and lead daily purchasing, receiving, and support for Deaconess Health System entities as assigned
  • Assist as a Pharmacy Technician as needed for situations requiring support for drug distribution
  • Assist with inventory to ensure internal audit requirements are followed and maintained
  • Coordinate activities associated with clinical quality measurement for clinical quality indicators, including chart review, data abstraction, reports, committees, and improvement team participation
  • Accurately abstract and submit data according to criteria set forth by regulatory and accrediting agencies, payers, professional organizations, and staff
  • Meet all deadlines for data submission as outlined by specific indicators or service lines
  • Actively seek ways to improve clinical quality data and participate in committee meetings, department meetings, and work groups
  • Coordinate with managers, directors, physicians, service line coordinators, coders, and staff members to ensure the accuracy of data, identify trends, and improve clinical quality outcomes
  • Provide written and verbal reports for assigned clinical quality data to managers, directors, committees, physicians, and administrators as requested and outlined by the measure or service line
  • Monitor and analyze reporting for the controlled substance diversion monitoring program, 340B Program, and coordinate with the 340B Coordinator and/or Pharmacy Regulatory Manager
  • Analyze and perform audits and area inspections for the Health System
  • Actively seek ways to improve regulatory compliance
  • Coordinate and manage controlled substances, paperwork, and storage
  • Serve as a liaison for automated dispensing cabinet issues
  • Serve as a liaison to staff for regulatory compliance
  • Assist as a Pharmacy Technician as needed for situations requiring support for drug distribution
  • Perform other duties as needed at the direction of the 340B Coordinator and/or Pharmacy Regulatory Manager
Requirements
  • College degree in business or computer sciences, or applicable state technician license with a minimum of three years' experience in a healthcare clinical environment, purchasing, or business-related field, or equivalent combination of education and experience
  • Licensed as a Pharmacy Technician or Pharmacy Technician In Training in the applicable state(s) of practice
  • Requires Certified Pharmacy Technician designation within one year of employment, unless exempted per Manager discretion
Language Skills
  • Ability to read and analyze and interpret contracts, general business periodicals, and financial reports
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers
  • Excellent customer service skills
Mathematical Skills
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Reasoning Ability
  • Project management skills desired
  • Strong organizational skills and must use considerable judgment and initiative while performing many varied and critical tasks
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Strong follow-through and close attention to detail required
  • Ability to coordinate and organize multiple tasks and projects at once
  • Requires an understanding of applicable legal considerations
Computer Skills
  • Computer/database skills required


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