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Funeral Home Receptionist

2 months ago

Springfield, Illinois, United States Foundation Partners LLC Full time

At Foundation Partners Group, we're revolutionizing the funeral industry by creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for families.

We're a company that values exceptional team members who are ready to embrace the future of the funeral industry. Our team members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our families.

We're currently seeking a skilled Receptionist to join our team at our Springfield Memorial Funeral Home location in Springfield, OR. As a Receptionist, you'll be the first point of contact for inbound telephone inquiries and office visitors/guests, including receiving and relaying messages/telephone calls from internal and external sources, greeting guests/visitors, documenting information, responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail, and website addresses.

Key Responsibilities:

  • Answer phones and field questions with appropriate phone etiquette and compassion
  • Greet and interact with customers, handling inquiries and directing them according to specific needs
  • Receive and relay messages/telephone calls from internal and external sources
  • Complete filing for documents and case files
  • Participate in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
  • Ensure office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely

Requirements and Qualifications:

  • High school diploma or the equivalent
  • A basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone
  • Minimum of one year of work experience in an office environment of a small business - the funeral industry is preferred
  • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong communication and grammatical skills, with the ability to proof work
  • High attention to detail and accuracy, with excellent follow-up skills
  • Must be able to talk, listen and speak clearly on the telephone and in-person
  • Ability to lift to 50lbs safely and walk, stand, and sit for long periods