Business Relationship Support Specialist
2 weeks ago
Wells Fargo is seeking a highly skilled Business Relationship Support Representative to join our Global Treasury Management team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide support for a portfolio of customers, acting as their main point of contact for operational and product questions.
- Work closely with business client managers to maintain a portfolio of accounts, ensuring seamless customer experiences.
- Assist with customer onboarding, due diligence, proactive outreach, and overall customer experience.
- Collaborate with peers, colleagues, and managers to resolve issues and achieve goals.
- Interact with internal customers, receiving direction from leaders and exercising independent judgment.
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Treasury Management product knowledge and experience.
- Call center customer service experience in the financial services industry.
- Ability to provide strong customer service and develop customer relationships.
- Strong telephone etiquette skills.
- Commercial credit card experience.
- Intermediate Microsoft Office skills.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Strong analytical skills with high attention to detail and accuracy.
- Excellent verbal, written, and interpersonal communication skills.
- Effective organizational, multi-tasking, and prioritizing skills.
- Ability to work effectively in a team environment and across all organizational levels.
This position offers a hybrid work schedule and requires the ability to travel up to 10% of the time. The position is located at 801 Walnut Street, Des Moines, IA 50309.
Wells Fargo Values:We value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates. We are committed to creating a workplace that is free from discrimination and harassment.
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