IT Support Specialist

3 weeks ago


Stamford, Connecticut, United States Rosco, Inc. Full time
Job SummaryThe IT Generalist will be responsible for managing the global IT support ticket queue and providing general IT support for Rosco's North American offices. Key duties include troubleshooting and resolving IT support requests, managing Rosco's IT hardware inventory, maintaining device policy, and supporting VPN/remote access.Responsibilities
  • Troubleshoot and resolve IT support requests submitted by Rosco employees from global offices
  • Manage and maintain Rosco's IT hardware inventory
  • Implement and enforce device policy for distribution of cell phones, laptops, and peripherals
  • Support onboarding of new employees, including setting up and distributing new equipment and training on Rosco's IT infrastructure and policy
  • Support onsite infrastructure, including printers, Wi-Fi, and network administration
  • Collaborate with the IT Team to maintain a stable and efficient IT infrastructure
Requirements
  • 1-3 years' experience in general IT support
  • Working knowledge of Windows and Mac operating systems
  • Expertise with Microsoft products, including Teams, OneDrive, Word, Excel, and Outlook
  • Working knowledge of on-prem Active Directory, Azure Active Directory, and MS365 ecosystem
  • General hardware and software troubleshooting skills
  • Working knowledge of remote networking, RDP, and VPN
About RoscoRosco is a leading manufacturer of expendables, equipment, and products for theatre, film, television, and architectural environments. With a rich history dating back to 1910, Rosco has won numerous awards, including five Academy Awards and three Emmy Awards. For more information, visit www.rosco.com.
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