Team Shift Supervisor
1 week ago
Shift Leader
We are seeking an individual with experience in the pizza industry to enhance our management team. Comprehensive training will be provided, along with opportunities for career advancement. Full-time employees enjoy excellent benefits.
The Shift Leader oversees shifts and/or designated areas within a Papa John's restaurant, ensuring the delivery of high-quality products and exceptional customer service while maintaining restaurant profitability. This role includes managing operations, executing all company policies, procedures, programs, and systems, and ensuring compliance with all applicable laws and ethical business practices.
Key Responsibilities
- Comply with established guidelines, techniques, and expectations for each work station, including dough management, accuracy, and portion control. Perform assigned duties such as producing quality products, adhering to preparation procedures, and maintaining product holding times. Actively contribute to achieving the company's product goals while addressing customer needs and minimizing complaints. Follow all policies and procedures as outlined in the TM handbook, including those related to image, attendance, safety, and security.
- Demonstrate and uphold the Core Values, maintain a positive demeanor, collaborate effectively with team members, and adapt to changes as necessary.
- Ensure sufficient shift coverage for the restaurant. Provide immediate feedback and address issues as they arise. Maintain product quality, customer service, and performance metrics (such as readiness, food/labor costs, cleanliness, etc.) within acceptable standards, adhering to all shift management policies and procedures.
- Contribute to profit objectives by ensuring compliance with company guidelines and target goals through accurate utilization of the FOCUS System. Perform cash management responsibilities and assist in managing inventory levels using company systems to minimize losses. Full-time employees are eligible for benefits including health, life insurance, and 401k.
Essential Skills
Competencies: Cash management; organizational skills; effective communication.
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