Front of House Supervisor

5 days ago


Platteville, Wisconsin, United States 7 Hills Brewing Co, LLC Full time
Job Description

At 7 Hills Brewing Co, LLC, we are seeking a highly skilled and experienced Front of House Supervisor to join our team. As a key member of our service team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.

Key Responsibilities:

  • Run daily/nightly shifts with precision and attention to detail
  • Maintain a clean and organized dining room, adhering to our high standards of cleanliness and presentation
  • Supervise and train staff to ensure they meet our service standards
  • Assist in achieving budget goals and objectives, working closely with management to drive sales and revenue growth
  • Operate Touch Bistro P.O.S. and 7 Shifts scheduling applications with ease and efficiency
  • Ensure 100% table touches, providing exceptional guest service and building strong relationships with our customers
  • Maintain a positive attitude and work environment, leading by example and promoting a culture of excellence
  • Communicate effectively with staff, management, and guests, transmitting messages and resolving conflicts in a professional and courteous manner
  • Liaise with upper-level management to ensure seamless communication and execution of company policies and procedures
  • Develop and maintain extensive knowledge of our menu, including food and drink options, ingredients, and preparation methods
  • Handle guest recovery situations with poise and professionalism, ensuring that our guests leave satisfied and eager to return
  • Encourage staff relationships and teamwork, fostering a collaborative and supportive work environment
  • Perform opening and closing duties, ensuring that the dining room is prepared for service and that all necessary tasks are completed
  • Work as a team player, supporting colleagues and contributing to the success of the team
  • Handle bank and money handling tasks with accuracy and attention to detail
  • Maintain and direct the host stand, ensuring that guests are greeted and seated promptly and efficiently
  • Resolve conflicts and issues in a fair and professional manner, upholding our company values and standards
  • Meet punctuality standards, arriving on time and ready to work
  • Meet the physical demands of the job, including lifting up to 25 lbs and carrying up to 30 feet, pushing/pulling up to 90 lbs up to 30 feet, and standing and walking for a majority of the work shift
  • Follow restaurant cash handling safety and security procedures, ensuring the integrity of our financial systems and data
  • Comply with all Federal, State, and local liquor, health and safety regulations, upholding our company's commitment to excellence and compliance
  • Knowledge of and compliance with restaurant's Human Resources policies and processes
  • Server and Bartender experience required

Requirements:

  • Flexible scheduling, including evenings, weekends, and holidays
  • Ability to follow standard operations procedures and protocols
  • Ability to lift up to 25 lbs and carry up to 30 feet
  • Ability to push/pull up to 90 lbs up to 30 feet
  • Ability to stand and walk for a majority of the work shift
  • Ability to follow restaurant cash handling safety and security procedures
  • Compliance with all Federal, State, and local liquor, health and safety regulations
  • Knowledge of and compliance with restaurant's Human Resources policies and processes


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