Strategic Communications Manager

4 weeks ago

Chicago, Illinois, United States C4 Technical Services Full time
C4 Technical Services Communications Manager Role

The Communications Manager at C4 Technical Services will be responsible for developing and implementing strategic communications related to organizational change initiatives. This role will focus on ensuring effective two-way communication between mid-level management, employees, workstream teams, and leadership, while also managing the development and maintenance of an internal Knowledge Management (KM) website. The position serves as a liaison between business units and the enterprise communications team and enterprise marketing teams, ensuring alignment and consistency in messaging across all levels of the organization.

Key Responsibilities
1. KM Website Development & Oversight
  • Lead the development, design, and management of the internal KM website to support organizational change.
  • Ensure the KM site is a dynamic, user-friendly resource hub for employees to access training materials, policies, and key change management resources.
  • Collaborate with IT, content creators, and subject matter experts to ensure the KM website is up-to-date, engaging, and aligned with the organization's objectives.
  • Monitor and measure usage of the KM website, continuously improving content and site structure based on employee feedback and data analytics.
2. Mid-Level and Bottom-Up Communications Management
  • Develop communication strategies to ensure transparent, timely, and relevant information flows between mid-level management and front-line employees.
  • Create engaging content such as newsletters, FAQs, video tutorials, and updates that resonate with various internal audiences.
  • Foster an inclusive communication approach, encouraging bottom-up feedback mechanisms to capture employee insights and feedback on organizational changes.
  • Support department managers in effectively communicating change initiatives to their teams, equipping them with the right tools and messages.
3. Liaison to Enterprise Communications Team
  • Serve as the key point of contact between the OCM function and the enterprise communications team.
  • Align organizational change messaging with overall corporate communications strategies, ensuring consistency across leadership and enterprise-wide announcements.
  • Partner with the enterprise communications team to support leadership's visibility in change initiatives through executive communications, town halls, and other company-wide communications platforms.
  • Provide regular updates to senior leadership on communication effectiveness and employee engagement related to change initiatives.
Requirements
  • Bachelor's degree in Communications, Public Relations, Business, Organizational Development, or related field. Master's degree is a plus.
  • Minimum of 5 years of experience in corporate communications, organizational change management, or knowledge management.
Skills
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously.
  • Excellent verbal and written communication skills.
  • Experience with internal communication platforms and knowledge management systems.
  • Ability to work collaboratively with cross-functional teams and interact with employees at all levels of the organization.
  • Proficiency in MS Office, SharePoint, or other KM tools.
  • Ability to analyze data and provide insights on communication effectiveness.
Competencies
  • Strategic Thinking: Ability to develop long-term communication strategies aligned with business goals.
  • Collaboration: Strong interpersonal skills to work closely with leadership, enterprise communication teams, and various internal stakeholders.
  • Adaptability: Flexible in a fast-paced environment, capable of shifting focus and priorities as organizational needs evolve.

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