Evening Operations Coordinator

2 weeks ago

Raleigh, North Carolina, United States PM Hotel Group Full time
Job Overview

As an Evening Operations Coordinator, you will be responsible for reconciling daily transactions from the hotel, restaurant, and bar. Your role will involve accurately posting and balancing charges and settlements promptly. You will also maintain records and prepare the systems for the following day's operations.

This position offers full-time hours, averaging around 30 hours per week.

Key Responsibilities


1. If applicable, compile daily Restaurant Revenue Report data by auditing point of service records to analyze revenue, covers, server fees, tips, and settlements by type and cashier.

2. Generate audit reports from the front office system and point of service systems, making necessary corrections and adjustments while addressing any technical issues that arise during your shift.

3. Input revenue, expenses, and allowances into the front office system to produce daily reports such as the Guest Ledger Summary and Daily Restaurant Summary.

4. Reconcile all revenue and settlement accounts each night, maintain organized files, and reset the system for the next day's operations.

5. Perform all duties of a Guest Service Associate as needed, including guest check-ins, handling incoming calls, and managing reservations.

6. Assist with breakfast bar setup when required.

7. Adhere to attendance policies and maintain regular availability for work.

8. Carry out any other job-related tasks as assigned.


Required Skills
  • Proficient in English communication. A self-motivated individual with a calm demeanor. Maintain a professional appearance and conduct at all times. Ability to interact positively with guests. Willingness to assist colleagues and work collaboratively as part of a team. Basic math skills and capability to perform accurate calculations using a 10-key. Competence in addressing guest and employee concerns in a friendly and constructive manner. Proficient in accessing and inputting information using a moderately complex computer system.

Customer Service Commitment:
Our guests are our priority. Positive interactions with PM Hotel Group staff are crucial for an exceptional guest experience.

It is vital to maintain professionalism and treat all guests and associates with courtesy and respect at all times.

Every associate at PM Hotel Group serves as a guest relations ambassador, dedicated to providing excellent service every moment of every day.

Work Ethic:


To foster a positive experience for both guests and associates, your work habits should consistently meet and aim to exceed hotel standards regarding procedures, appearance, punctuality, and attendance.

You should be adaptable to changes in your work environment and hotel procedures, eager to learn new skills or enhance existing ones, capable of resolving routine issues that arise, and willing to seek assistance when uncertain about tasks.


Safety and Security:
The safety and security of our guests and associates are paramount at PM Hotel Group.

All associates must adhere to hotel security policies and procedures, particularly concerning key control, lifting heavy items, handling chemicals, and effectively reporting safety hazards and concerns.


Note:


This description does not encompass non-essential and marginal functions of the position that are incidental to the fundamental job duties. The specific examples provided are not exhaustive but represent typical elements and criteria necessary for successful job performance. Additional job-related duties may be assigned by the supervisor.

This description is subject to change at the discretion of the Company and does not create an employment contract; each associate remains an 'at-will' employee.

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