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Facilities Operations Leader

2 months ago

Highlands, North Carolina, United States The Indigo Road Hospitality Group Full time
WELCOME TO THE INDIGO ROAD HOSPITALITY GROUP

At The Indigo Road Hospitality Group (IRHG), we believe that hospitality is not just a profession; it’s a way of life, a family, and an exciting adventure. Established in 2009 by Steve Palmer, IRHG is dedicated to transforming the hospitality landscape through exceptional service and care for our valued guests.

POSITION OVERVIEW

Skyline Lodge is on the lookout for a dynamic and proactive individual to oversee the Facilities Operations Department and serve as the primary authority on the maintenance of the lodge's infrastructure, equipment, and grounds. This role is pivotal in ensuring guest and team member satisfaction, managing expenses, and upholding product excellence in alignment with the hotel's overarching objectives.

Key Responsibilities:
  • Conduct maintenance and repairs, along with preventive maintenance across all hotel areas.
  • Supervise and guide maintenance personnel to ensure the upkeep of hallways, public spaces, and guest rooms.
  • Complete daily maintenance requests and tasks as assigned.
  • Regularly inspect public areas and the overall resort for cleanliness, safety, and appearance.
  • Maintain an organized maintenance workshop and ensure the security of hotel assets, including tools and equipment.
  • Respond promptly and effectively to all guest inquiries; adhere to safety protocols regarding hazardous materials.
  • Report any suspicious activities or unsafe conditions to the General Manager.
  • Follow established Lost and Found procedures.
  • Maintain high standards of guest interaction and relations.
  • Order supplies and comprehend daily instructions and equipment manuals, including safety guidelines.
Requirements:

Flexibility: The work schedule may vary (including days, nights, weekends, and holidays) based on operational needs. Generally, expect to work 50 to 55 hours per week.

In This Role, You Will:
  • Encourage Teamwork: Foster a collaborative environment that promotes the recruitment and development of individuals committed to serving our guests and achieving financial success.
  • Promote Transparency: Establish a culture of openness and ethical behavior where all team members feel valued and inspired.
  • Lead with Integrity: Set a positive example by fulfilling all responsibilities of various roles as needed, ensuring health, safety, and cleanliness standards are met.
  • Engage with the Community: Participate in volunteer and charitable initiatives supported by the organization.
  • Exhibit Compassion: Listen to team members, provide support, and encourage individual growth through coaching.
  • Make a Lasting Impact: Create a welcoming atmosphere through quality service and teamwork.
  • Embrace Positivity: Foster a solution-oriented environment that radiates warmth and approachability.
  • Encourage Enjoyment at Work: Cultivate a positive, respectful, and enjoyable workplace for all team members.
As a Valued Team Member, You Can Expect:
  • Competitive Pay: Enjoy a competitive salary, performance-based bonuses, and PTO benefits after a designated period.
  • Health Benefits: Comprehensive health insurance options, including medical, dental, and vision coverage.
  • Retirement Planning: Access to a 401K plan with a matching contribution on your initial investment, along with Roth options.
  • Home Ownership Support: Participate in a zero-interest housing loan program designed to assist you in achieving home ownership.
  • Employee Perks: Take advantage of discounts across our diverse restaurant concepts and expanding boutique hotel division.
  • Family Leave: Benefit from generous PTO for maternity and paternity leave.
Join us at Skyline Lodge and embark on a fulfilling journey where hospitality truly begins.

Please note that this job description serves as a guideline and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," allowing for mutual departure with or without notice.

The Indigo Road Hospitality Group is committed to fostering diversity and equality. We do not discriminate against employees or applicants based on any protected characteristics. Our dedication to fairness and diversity encompasses all aspects of employment.