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Customer Accounts Advisor Plus

2 months ago

Summerville, South Carolina, United States Aaron's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Accounts Advisor Plus. As a key member of our Accounts Department, you will play a vital role in assisting with lease agreement renewals and providing exceptional customer service.

Key Responsibilities
  • Assist with the acquisition and maintenance of customers
  • Protect company assets and ensure the safe operation of company vehicles
  • Provide direct contact with customers who have not renewed their lease agreements, both in the field and on the phone
  • Act as a customer counselor, reselling the benefits of timely lease agreement renewal payments
  • Assist in setting and achieving daily, weekly, and monthly revenue and renewal goals
  • Document all customer appointments in the store computer system
  • Maintain updated customer information and assist with merchandise returns and customer deliveries as directed
  • Perform responsibilities of the Customer Account Manager when directed
Requirements
  • High school diploma or equivalent preferred
  • Good communication and interpersonal relationship skills
  • Strong telephone etiquette and organizational skills
  • Professional groomed appearance and good driving skills
  • Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy
About Aaron's

Aaron's is a leading sales and lease-to-own retailer of specialty items, including furniture, consumer electronics, home appliances, and accessories. We are committed to creating a diverse and inclusive work environment and celebrate our team members' differences. We are proud to be an equal opportunity employer and offer a competitive benefits package, including Sundays off, employee assistance program, employee purchase program with exclusive discounts, physical and financial well-being programs, tuition reimbursement, employee business resource groups, 401(k) plan with contribution matching, paid time off, including vacation days, sick days, and holidays, life and disability insurance, medical, dental, and vision insurance, paid paternal leave, stock purchase plans, and pay on demand.