Patient Care Navigator Team Lead

2 days ago


Nashville, Tennessee, United States Thyme Care Full time
Job Overview

At Thyme Care, we are dedicated to revolutionizing cancer care by providing unparalleled support and resources to patients and their loved ones. As a Patient Care Navigator Team Lead, you will play a vital role in our mission by overseeing a team of Enrollment Specialists and ensuring seamless patient onboarding experiences.

Responsibilities

The ideal candidate will have a proven track record of successfully managing teams and driving performance targets. Key responsibilities include:

  • Coaching and mentoring a team of Enrollment Specialists to achieve exceptional patient outcomes
  • Conducting daily team meetings and one-on-one sessions to ensure effective communication and training
  • Identifying opportunities for process improvements and implementing changes to drive increased enrollment conversion rates
  • Managing day-to-day HR tasks, including approving hours and PTO requests, while ensuring adequate team coverage
  • Planning and executing patient outreach strategies to meet or exceed quarterly targets
Requirements

To be successful in this role, you must possess:

  • A member-first approach, with a passion for assisting individuals during challenging times
  • Metric-driven focus, with the ability to hit and exceed daily, weekly, and monthly goals
  • Excellent listening and communication skills, with a talent for building strong relationships with patients and colleagues
  • Experience working in patient enrollment, with a proven track record of success in fast-paced environments
  • Comfort with ambiguity, adaptability, and technology, including Zoom, Google Suite, Slack, and electronic health records
  • A quiet and secure work environment, with reliable internet access
Salary and Benefits

We offer a competitive salary range of $65,000, based on experience and qualifications. Additionally, we provide a comprehensive benefits package, equity opportunities, and a commitment to promoting diversity and inclusion in the workplace.



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