Cancer Care Navigator Team Lead

6 days ago


Nashville, Tennessee, United States Thyme Care Full time
Transforming Cancer Care Experience

We are Thyme Care, a pioneering cancer care navigation company committed to revolutionizing the patient experience. Our mission is to provide fast access to high-quality care, empowering individuals and their loved ones to feel seen, supported, and heard by their care team.

We're seeking a highly skilled Cancer Care Navigator Team Lead to join our diverse team of problem solvers and critical thinkers. As a key member of our leadership team, you will be responsible for managing and coaching a team of Enrollment Specialists to achieve performance targets.

Key Responsibilities:
  • Manage and coach a team of Enrollment Specialists to drive performance improvement and achieve targets.
  • Run daily team meetings and weekly individual 1:1s to ensure all team members are trained and operating effectively and efficiently.
  • Provide additional coaching and training to the team to continually upskill and improve performance against targets.
  • Manage day-to-day HR tasks such as approving hours, PTO requests, etc., while ensuring appropriate team coverage.
About You:
  • You have a strong background in patient enrollment with 3+ years of experience, including direct management experience.
  • You possess excellent communication and interpersonal skills, with the ability to build rapport and working relationships with members and colleagues.
  • You are comfortable with ambiguity and have a proven track record of success within scaling businesses, fast-paced environments, and/or startups.
  • You have experience using data tools such as Google Sheets, Looker, or others to track performance metrics and ensure team performance.
What We Offer:
  • A competitive salary range of $65,000 - $85,000 per year, based on location and experience.
  • An opportunity to work with a passionate team dedicated to transforming cancer care experiences.
  • A chance to make a meaningful impact in the lives of patients and their families.

We recognize a history of inequality in healthcare and strive to create a culture of inclusion through the care we give and the company we build. We're an equal-opportunity employer and celebrate a diversity of perspectives in reflection of our members and the members we serve.



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