Patient Service Representative
2 weeks ago
Envision Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team in Denton. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.
Job Summary:The Patient Service Representative is responsible for providing top-notch customer service, managing patient flow, and ensuring accurate data entry. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Answer inbound calls and provide a warm and welcoming greeting to patients and providers
- Check scheduled patients in/out and ensure proper documentation is received from patients
- Collect co-pays, co-insurance, and deductible if necessary
- Listen and resolve patient, provider, and customer complaints
- Ensure accurate data entry for patient registration
- Assist with medical records as needed
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
- Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed
- Facilitate no-show appointments (calling patients, cancelling, rescheduling)
- Reschedule and cancel appointments as needed/directed (receives incoming/outgoing calls to patients)
- Monitor waiting room to avoid extended wait time and assist patients as needed
- Request orders and process new/same-day requests
- Request all patients complete a satisfaction survey after their exam
- One plus year of experience providing exceptional customer service in a healthcare environment
- Detail-oriented, self-motivated, a problem solver, and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-paced team environment
- Ability to continuously "exceed" company and customer expectations
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At Envision Radiology, we are committed to delivering exceptional patient care and providing a positive work environment for our employees. We offer a range of benefits, including competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and dynamic work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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