Patient Service Representative

2 weeks ago


Denton, Texas, United States Envision Radiology Full time
Job Title: Patient Service Representative

Envision Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team in Denton. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Job Summary:

The Patient Service Representative is responsible for providing top-notch customer service, managing patient flow, and ensuring accurate data entry. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer inbound calls and provide a warm and welcoming greeting to patients and providers
  • Check scheduled patients in/out and ensure proper documentation is received from patients
  • Collect co-pays, co-insurance, and deductible if necessary
  • Listen and resolve patient, provider, and customer complaints
  • Ensure accurate data entry for patient registration
  • Assist with medical records as needed
  • Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
  • Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed
  • Facilitate no-show appointments (calling patients, cancelling, rescheduling)
  • Reschedule and cancel appointments as needed/directed (receives incoming/outgoing calls to patients)
  • Monitor waiting room to avoid extended wait time and assist patients as needed
  • Request orders and process new/same-day requests
  • Request all patients complete a satisfaction survey after their exam
Requirements:
  • One plus year of experience providing exceptional customer service in a healthcare environment
  • Detail-oriented, self-motivated, a problem solver, and a team player
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a very fast-paced team environment
  • Ability to continuously "exceed" company and customer expectations
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Why Join Envision Radiology?

At Envision Radiology, we are committed to delivering exceptional patient care and providing a positive work environment for our employees. We offer a range of benefits, including competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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