Customer Service Representative

3 weeks ago


Marquand, Missouri, United States CenterWell Home Health Full time

About the Role

The Customer Service Representative is responsible for providing exceptional customer service to patients and families. This includes receiving and routing incoming and outgoing telephone calls, greeting visitors, and determining the nature of their visit.

Key Responsibilities

  • Operate a switchboard or multi-line phone and maintain long distance call logs.
  • Takes and distributes accurate messages.
  • Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs.
  • Responds to routine inquiries from internal or external sources.
  • Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Requirements

  • Less than 2 years of technical experience.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

About Us

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being.

As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.



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